Bilingual Disability Case Manager

1 week ago

Montreal, Quebec, Canada Sun Life Full time

At Sun Life, we're committed to helping Canadians achieve better health. As a Disability Claims Specialist, you'll play a critical role in managing disability claims to resolution. This includes determining eligibility for short and long-term disability, salary continuance benefits, and assessing claims. You'll also implement the right interventions to support timely recovery and return to work, building strong relationships with our clients and leading them during the absence and return to work period.

Key Responsibilities:

  • Determine eligibility for short and long-term disability, salary continuance benefits, and assess claims
  • Implement the right interventions to support timely recovery and return to work
  • Build strong relationships with our clients and lead them during the absence and return to work period
  • Drive telephone interviews to obtain information to ensure complete understanding of the absence and types of support required to assist with return to work planning
  • Identify and assess medical and non-medical influencing factors pre and post disability, functional capability, restrictions, and limitations

Requirements:

  • All post-secondary degrees are welcomed
  • Bilingualism (French, English, both oral and written) is required to answer calls from English and French speaking clients across Canada and worldwide
  • Analytical and detail-oriented, especially with complex claims and contracts
  • Proactive and innovative
  • Great communicator with authentic care and empathy touch
  • Resilient and able to handle and overcome difficult and stressful situations
  • Tech-savvy – comfortable using multiple platforms and systems
  • Thrives in a dynamic, fast-paced environment
  • Collaborative team player

What's in it for you?

  • Opportunities to learn new skills, grow, and move into different roles
  • Comprehensive training program with virtual classroom and ongoing learning to be set up for success
  • Trusting, diverse, and inclusive working environments
  • Supportive leadership who's focused on your success and well-being
  • Continuous improvements that focus on enhancing your work and our clients' experience
  • Sustainability commitments to create a cleaner, more inclusive, and sustainable future for our communities
  • We offer a number of programs and offerings to help our Employees achieve lifetime financial security and live healthier lives, some of these include: Comprehensive benefits, Retirement & stock investment, Pay for performance reward, Wellness programs, benefits, and health incentives, Paid vacation based on experience and additional days to support family care and personal emergencies, Time off for enrichment experiences through a Sabbatical program, Investment in not-for-profit organizations that are important to you

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