Bilingual Disability Case Manager

4 days ago


Montreal, Quebec, Canada Sun Life Full time
Job Summary

Sun Life is seeking a highly skilled and compassionate Bilingual Disability Case Manager to join our team. As a key member of our Group Disability team, you will play a critical role in managing disability claims to resolution, ensuring timely recovery and return to work for our clients.

Key Responsibilities
  • Determine eligibility for short and long-term disability, salary continuance benefits, and assess claims
  • Implement effective interventions to support timely recovery and return to work
  • Build strong relationships with clients, employers, and employees
  • Lead clients during the absence and return to work period
  • Drive telephone interviews to gather information and ensure complete understanding of the absence and support required
  • Identify and assess medical and non-medical influencing factors, functional capability, restrictions, and limitations
Requirements
  • All post-secondary degrees are welcome
  • Bilingualism (French and English, both oral and written) is required to communicate with clients across Canada and worldwide
  • Analytical and detail-oriented, with expertise in complex claims and contracts
  • Proactive and innovative, with a focus on delivering exceptional results
  • Excellent communication and interpersonal skills, with a caring and empathetic approach
  • Resilient and able to handle challenging situations
  • Technologically savvy, with experience using multiple platforms and systems
  • Thrives in a dynamic, fast-paced environment
  • Collaborative team player
What We Offer
  • Opportunities for growth and development, with a comprehensive training program
  • Trust, diversity, and inclusion in a supportive work environment
  • Leadership focused on your success and well-being
  • Continuous improvements to enhance your work and client experience
  • Sustainability commitments to create a cleaner, more inclusive, and sustainable future
  • Comprehensive benefits, retirement, and stock investment options
  • Pay for performance reward, wellness programs, and health incentives
  • Time off for enrichment experiences and family care


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