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AWS Cloud Contact Center Developer

2 months ago

Toronto, Ontario, Canada Software International Full time
AWS Connect Developer Opportunity

Software International is seeking a skilled AWS Connect Developer to join our team. As a key member of our cloud consulting practice, you will work with our clients to design and implement cloud-based contact center solutions using Amazon Connect.

Key Responsibilities:

  • Design and develop Amazon Connect contact flows using Dynamo DB, Lex Bots, and API Gateway.
  • Implement call routing using routing profiles, queues, call backs, emergency messages, hours of operations, and holiday routing with dynamic messaging.
  • Develop strong programming skills in Python, Java, and AWS Lambda.
  • Experience with AWS services like Contact Lens, Transcribe, Comprehend, S3, Athena, Quick Sight, Lambda, Elastic Search, Kibana, and Kinesis is preferred.
  • Develop and maintain CI/CD pipelines using Go CD, Terraform, and Cloud Formation.
  • Collaborate with onshore and offshore developers, as well as Line of Business customers, to ensure successful project delivery.
  • Strong debugging, troubleshooting, and problem-solving skills are required.
  • AWS certification is preferred.
  • Prior experience with Genesys development is highly desired.

Requirements:

  • Experience in developing Amazon Connect contact flows using Dynamo DB, Lex Bots, and API Gateway.
  • Strong programming skills in Python, Java, and AWS Lambda.
  • Experience with AWS services like Contact Lens, Transcribe, Comprehend, S3, Athena, Quick Sight, Lambda, Elastic Search, Kibana, and Kinesis is preferred.
  • Experience with development and version control tools like Eclipse IDE, GIT, GitHub, TFS, and CI/CD pipelines using Go CD, Terraform, and Cloud Formation.
  • Strong communication and analytical skills are required.

About Software International:

Software International is a leading provider of technical talent to Fortune 100/500/1000 companies in Canada and the US. We specialize in cloud consulting and have a long-term contract with a major IT consulting client working on a cloud CCaS migration project with AWS Connect.