Healthcare Professional with Strong Customer Focus

2 weeks ago

Victoria, British Columbia, Canada Shoppers Drug Mart Full time

Shoppers Drug Mart is a locally owned and operated store that offers health, beauty, and convenience services to the community. As an Associate-Owner, you will have the opportunity to make a real difference in people's lives.

Key Responsibilities:

  • To manage the operations of the Pharmacy while on duty, including providing consultation to customers and healthcare providers, practicing to full scope in providing professional services, dispensing medication, and assisting in maintaining the dispensary.
  • Acknowledge all customers approaching the Pharmacy, practice within federal/provincial, regulatory/legal requirements, ensure all privacy requirements are met, including customer confidentiality and consent management.
  • Provide counseling on prescriptions, over-the-counter/behind-the-counter products, practice to full extent of expanded scope with Professional Services, within capability.
  • Be clearly identifiable to the public, ensure accuracy and appropriateness of all prescriptions dispensed, communicate with other healthcare professionals within the circle of care to provide customer care.
  • Maintain all records required in accordance with legislation, standards of practice, and policy.

Additional Responsibilities:

  • Control access to the dispensary with respect to inventory and patient confidentiality, review and maintain Workflow Queues on a daily basis.
  • Regularly review 'will call' bins in accordance with established Standard Operating Procedures, review stock to identify expired inventory, oversee current stock levels and medication orders from wholesaler.
  • Ensure all requirements for documentation and control of substances under the Controlled Drugs and Substances Act and Regulations are met and reporting to Health Canada and regulatory bodies.

Experience, Skills & Qualifications:

  • Independent thinking and decision-making, making decisions when dealing with issues or problems, planning, coordinating, and delegating assignments, and providing coaching to Pharmacy colleagues.
  • Proven ability to drive and build the business, lead by example, and support enterprise programs, commitment to providing exceptional customer service.
  • Superior customer relations skills and strong sense of professionalism, strong problem-solving skills, including experience formulating and executing action plans.
  • Strong personal computing skills and knowledge of Pharmacy systems a definite asset, ensuring all Health & Safety procedures are followed to provide a healthy and safe work environment.

Why Work at Shoppers Drug Mart?

As an Associate-Owner, you will benefit from flexible and varied schedules, competitive pay, online learning through Academy, and opportunities for growth and development.

Taking ownership of your work and finding more ways to care about patients, coworkers, customers, and the community, recognizing Canada's diversity as an opportunity to better serve communities, striving to reflect the nation's evolving diversity in products, people hired, and store culture.

A candidate's experience and knowledge, as well as the geographical region where the position is located, may be factored into the estimated salary, which ranges from $60,000 to $80,000 per year, depending on qualifications and performance.

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