Customer Experience Manager

3 days ago


Sarnia, Ontario, Canada COFFEE CULTURE Full time
Job Summary

We are seeking a highly motivated Customer Experience Manager to oversee the day-to-day operations of our food service team at Coffee Culture. The ideal candidate will have excellent leadership skills, a strong focus on customer satisfaction, and the ability to work in a fast-paced environment.

About Us

Coffee Culture is a leading coffee shop chain that prides itself on providing exceptional customer experiences. Our team is dedicated to serving high-quality food and beverages in a welcoming atmosphere.

Responsibilities
  • Establish efficient methods to meet work schedules and ensure seamless daily operations.
  • Supervise and coordinate activities of staff who prepare and portion food, maintaining high standards of quality and presentation.
  • Train staff in job duties, sanitation, and safety procedures, promoting a culture of excellence.
  • Hire and manage food service staff, fostering a positive and productive work environment.
  • Evaluate and improve processes to ensure consistency in food and service quality.
  • Prepare budgets and cost estimates, ensuring financial efficiency and effectiveness.
  • Address customer complaints or concerns promptly and professionally, demonstrating empathy and problem-solving skills.
  • Maintain accurate records of stock, repairs, sales, and wastage, analyzing data to inform business decisions.
  • Compile and submit reports on performance metrics, highlighting areas for improvement and success stories.
Requirements
  • Demonstrated experience in supervisory roles within the food service industry.
  • Strong communication and interpersonal skills, with the ability to motivate and lead a team.
  • Able to work effectively in a fast-paced environment, managing multiple tasks and priorities simultaneously.
  • Knowledge of food safety protocols and regulations, ensuring compliance at all times.
  • High school diploma or equivalent required; post-secondary education an asset.
  • Minimum 7 months to less than 1 year of relevant experience.
Work Environment

The ideal candidate will be comfortable working in a dynamic, customer-facing role, with exposure to varying temperatures, noise levels, and physical demands. Regular standing, walking, and lifting may be required.

Compensation

We offer a competitive salary range of $40,000 - $60,000 per annum, commensurate with experience and qualifications.



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