Quality Assurance Manager

1 month ago

Montreal, Quebec, Canada WSP Canada Full time
About the Role

We are seeking a highly skilled Quality Assurance Manager to join our team at WSP Canada. As a key member of our organization, you will be responsible for managing the project assurance program, analyzing results, and supporting leadership in creating and implementing Continuous Improvement initiatives.

Key Responsibilities
  • Proposal/Project Work
    • Support business and proposal development by providing responses to Quality-related proposal questions/requirements and RFPs
    • Review awarded contracts for Quality-related items and required project support
    • Support project managers with development & implementation of project quality plans (PQP) and project execution plans (PEP), as required
    • Support project teams with contract requirements or quality concerns such as client quality audits, quality NCRs issued by the client
    • Conduct project-specific project audits and conformance assessments, in accordance with project plans and budgets, identify project NCRs and OFIs and provide support (either WSP or client initiated)
    • Monitor project-specific quality KPIs, if applicable
    • Develop project-specific procedures, instructions, forms, etc.
    • Facilitate project orientations and risk assessment sessions
    • Attend project team meetings, or regular quality one-on-one meetings with PM, as required
    • Support development of project close-out plan, as required
    • Liaise with client counterpart, as required
  • Quality Management System
    • Implement the National Quality workplan/objectives and develop/implement the Sector Quality workplan
    • Support Sector Certifications such as ISO 9001 and CCIL
    • Represent Sector on National quality team and chair Sector quality team meetings
    • Monitor Sector Quality KPIs
    • Manage or support the Sector SharePoint and QMS documentation, as required
    • Conduct quality orientation for new team members and staff
    • Attend Operations and Senior Leadership meetings and provide monthly QMS reports
    • Provide regulatory support as required, such as permit support, maintaining PPMP, internal/external audits, training, communication, etc.
  • Project Assurance
    • Manage project assurance program for Sector, including conduct audits, assign projects to QNI, produce reports and communicate results to management
  • Quality Action Reports (QARs)
    • Monitor and analyze all QARs (NCRs/OFIs) until closure (assign to Responsible Manager, follow up, and report monthly)
    • Support root cause analysis and development of effective action plans
    • Review and approve action plans and closure of QARs
    • Identify and investigate QMS non-conformances
    • Support Net Promoter Score (NPS) program - monthly and annual reporting for NBL
  • Continuous Improvement
    • Develop/optimize quality tools for corporate applications
    • Maintain lessons learned log
    Requirements
    • 2 years experience in a management role
    • Working knowledge of ISO9001
    • Experience in leading audits
    • Demonstrated experience in establishing positive relationships with internal and external clients
    • Bilingual in French and English

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