Quality Assurance Manager
6 days ago
We are seeking a highly skilled and experienced Quality Assurance Manager to join our team at WSP Canada. As a key member of our organization, you will be responsible for managing the project assurance program, analyzing results, and supporting leadership in creating and implementing Continuous Improvement initiatives.
Key Responsibilities- Proposal/Project Work
- Support business and proposal development by providing responses to Quality-related proposal questions/requirements and RFPs
- Review awarded contracts for Quality-related items and required project support
- Support project managers with development & implementation of project quality plans (PQP) and project execution plans (PEP), as required
- Support project teams with contract requirements or quality concerns such as client quality audits, quality NCRs issued by the client
- Conduct project-specific project audits and conformance assessments, in accordance with project plans and budgets, identify project NCRs and OFIs and provide support (either WSP or client initiated)
- Monitor project-specific quality KPIs, if applicable
- Develop project-specific procedures, instructions, forms, etc.
- Facilitate project orientations and risk assessment sessions
- Attend project team meetings, or regular quality one-on-one meetings with PM, as required
- Support development of project close-out plan, as required
- Liaise with client counterpart, as required
- Quality Management System
- Implement the National Quality workplan/objectives and develop/implement the Sector Quality workplan
- Support Sector Certifications such as ISO 9001 and CCIL
- Represent Sector on National quality team and chair Sector quality team meetings
- Monitor Sector Quality KPIs
- Manage or support the Sector SharePoint and QMS documentation, as required
- Conduct quality orientation for new team members and staff
- Attend Operations and Senior Leadership meetings and provide monthly QMS reports
- Provide regulatory support as required, such as permit support, maintaining PPMP, internal/external audits, training, communication, etc.
- Project Assurance
- Manage project assurance program for Sector, including conduct audits, assign projects to QNI, produce reports and communicate results to management
- Quality Action Reports (QARs)
- Monitor and analyze all QARs (NCRs/OFIs) until closure (assign to Responsible Manager, follow up, and report monthly)
- Support root cause analysis and development of effective action plans
- Review and approve action plans and closure of QARs
- Identify and investigate QMS non-conformances
- Support Net Promoter Score (NPS) program - monthly and annual reporting for NBL
- Continuous Improvement
- Develop/optimize quality tools for corporate applications
- Maintain lessons learned log
- 2 years experience in a management role
- Working knowledge of ISO9001
- Experience in leading audits
- Demonstrated experience in establishing positive relationships with internal and external clients
- Bilingual in French and English
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