Multilingual Income Review Specialist

2 weeks ago


Hamilton, Ontario, Canada Scotiabank Full time
Job Description

We are seeking a highly skilled Multilingual Income Review Specialist to join our team in Hamilton, Ontario.

Company Overview

Scotiabank is a leading bank in the Americas, guided by our purpose: "for every future". We help our customers, their families and their communities achieve success through a broad range of advice, products and services.

Estimated Salary

$62,000 - $80,000 per year, based on experience and qualifications.

Job Responsibilities

As a Multilingual Income Review Specialist, you will contribute to the overall success of our Income department in Canada. Your primary responsibilities will include:

  • Verifying income details and documentation from dealers and determining customer affordability according to established guidelines;
  • Comparing and contrasting employment, income and loan application information with telephone conversations held between the Income Analyst and dealer, customer's employer(s) or customer;
  • Reporting and escalating any unusual occurrences or fraudulent activities in the verbal and written employment status and income verification process per established procedures;
  • Referring exception income situations to the Senior Income Analyst, Manager, or GRM ACE, as required for review and resolution;
Requirements

To be successful in this role, you will need:

  • Previous experience in a customer service capacity utilizing the telephone as the primary means of communication;
  • Previous experience in verifying the accuracy of contracts combined with the analysis of income and income sources;
  • Bilingual (French & English) skills, as the successful candidate will be servicing clientele across Canada;
  • Knowledge of Microsoft operating systems including Word, Excel, and Outlook.
Working Conditions

This is a casual position based in Hamilton, Ontario. You will work in a standard office-based environment, with non-standard hours occurring sometimes. Hours of operation are 8 a.m. to 8 p.m. Monday to Saturday, with Saturday being a fixed schedule.



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