Disability Benefits Coordinator
2 weeks ago
About the Role
We are seeking a highly skilled and detail-oriented Disability Benefits Coordinator to join our team at OTIP RAEO. As a key member of our Group Life and Disability Claims department, you will play a critical role in ensuring the smooth processing of disability and life waiver claims.
Key Responsibilities
- Review and set up new disability and life waiver claims, verifying member eligibility and corresponding with relevant parties for outstanding information.
- Ensure claim systems are updated with accurate financial information for the Disability Life reserve feed.
- Provide information to school boards, union plan administrators, members, and other stakeholders, including verifying claim information and responding to inquiries.
- Complete follow-ups on LTD matters by contacting relevant parties via letter, email, or telephone.
- Handle and manage telephone inquiries from members regarding their long-term disability benefits and claim status.
- Maintain a comprehensive log and diary system to track follow-ups, claim status, and other important information.
- Review group policies and departmental manuals to accurately apply contractual provisions and claims administration processes.
- Prepare and process responses to members, unions, and school board representatives in accordance with established standards.
- Initiate the new claim application process, coordinating, preparing, and distributing claims kits.
- Responsible for the Canada Pension Plan (CPP) disability application process.
- Keep LTD claim information confidential to protect operations.
Requirements
- Post-secondary diploma or degree or equivalent business experience.
- Two to three years' experience in group insurance and understanding of policy language and application.
- Intermediate knowledge of Microsoft Office Suite applications.
- Exceptional communication skills and the ability to deal effectively with all levels of internal and external stakeholders.
- Superior time management and organizational skills to manage competing priorities, including project management skills.
- The ability to communicate in French will be considered an asset.
What We Offer
We offer a competitive salary and benefits package, including a defined benefit pension plan, 100% premium coverage for group benefits, and opportunities for professional development and advancement. If you are a motivated and detail-oriented individual with a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity.
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