Store Manager
5 days ago
About Us
EssilorLuxottica is a global leader in the design, manufacture, and distribution of ophthalmic lenses, frames, and sunglasses. Our company brings together the complementary expertise of two industry pioneers to create a vertically integrated business that addresses the world's evolving vision needs and the global demand of a growing eyewear industry.
Our Mission
We enable people to 'see more and be more' thanks to our innovative designs and lens technologies, exceptional quality, and cutting-edge processing methods. Every day, we impact the lives of millions by changing the way people see the world.
Job Summary
The Store Manager is a leader within the LensCrafters organization, responsible for delivering key performance indicators by integrating the Brand Story and ensuring flawless execution of the customer experience.
Key Responsibilities
- Ensure the LensCrafters team provides unsurpassed customer service.
- Provide training and coaching to the team, leveraging company-provided programs.
- Analyze reporting to create and implement action plans to improve store KPIs, including:
- NPS – Net Promoter Score;
- % Sales to Plan;
- Customer Count;
- Complete Pair;
- Labo
- Training Saturation;
- Exam Growth;
- and others.
- Attract and hire highly engaged team members to ensure the store has the right people in the right place at the right time.
- Partner with the Doctor of Optometry to elevate the customer and patient experience and drive store KPIs.
- Takes pride in the store and guides the team to execute all operational, inventory, and visual tasks to guidelines flawlessly to ensure the best customer and patient experience.
- Ensure all company-approved safety programs are implemented and maintained consistently per standards to maintain a safe and fun working environment.
Requirements
- High School graduate or equivalent.
- 4+ years of management/supervisory experience.
- Comprehensive knowledge from operations, processes, and business implications.
- Strong influencing and negotiating skills.
- Team building and management skills.
- Knowledge of current optical theory and merchandise.
- Strong communicator and listener.
- Strong basic math skills (addition, subtraction, multiplication, division).
- Sales skills.
- Familiarity with cash register, computers, and calculators.
- Ability to manage time under aggressive deadlines.
Preferred Qualifications
- College degree or equivalent.
- State licensure (if applicable) and/or ABO Certification in non-licensed states.
- LensCrafters Final Inspector Certification.
- LensCrafters Quality, Fitting, and Adjusting Program.
- Previous experience in customer service and retail.
- Knowledge of current store merchandise.
- High level of business acumen to include detailed knowledge of LC Dashboard.
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