Work from Home Customer Service Representative

1 month ago


Saskatchewan, Canada Mass Markets Full time

Job Title: Work from Home Customer Service Representative

Job Summary: We are seeking a highly motivated and customer-focused individual to join our team as a Work from Home Customer Service Representative. As a key member of our customer service team, you will be responsible for providing exceptional customer service to our clients, resolving customer complaints, and promoting our products and services.

Responsibilities:

  • Respond to customer inquiries and resolve customer complaints in a timely and professional manner
  • Provide product and service information to customers, and promote our products and services to meet sales targets
  • Work collaboratively with internal teams to resolve customer issues and improve customer satisfaction
  • Meet or exceed customer service metrics, including first call resolution and customer satisfaction ratings
  • Participate in ongoing training and development to improve customer service skills and product knowledge

Requirements:

  • High school diploma or equivalent required; associate's or bachelor's degree preferred
  • 1-2 years of customer service experience, preferably in a call center environment
  • Excellent communication and interpersonal skills, with the ability to work effectively with customers and internal teams
  • Ability to work in a fast-paced environment, with multiple priorities and deadlines
  • Basic computer skills, including proficiency in Microsoft Office and customer relationship management software

What We Offer:

  • Competitive hourly rate and benefits package
  • Opportunities for career advancement and professional growth
  • Flexible work schedule, with the ability to work from home
  • Training and development opportunities to improve customer service skills and product knowledge

How to Apply: If you are a motivated and customer-focused individual who is looking for a challenging and rewarding career opportunity, please submit your application, including your resume and a cover letter, to [insert contact information].



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