Service Advisor

2 weeks ago


North Battleford, Canada Fountain Tire Full time

Job Summary

Fountain Tire is seeking a skilled and customer-focused individual to join our team as a Front Counter/Inside Sales Representative. In this role, you will be responsible for delivering exceptional customer service, sharing product knowledge, and providing service quotes.

Key Responsibilities

  • Greet and communicate with customers on all aspects of mechanical and tire repair and service.
  • Share product knowledge and technical expertise with Fountain Tire customers to build existing and new business.
  • Provide service quotes and receive customer authorization for work to be performed on customer vehicles, finalize sales, and complete customer follow-up.
  • Schedule customer appointments for tire and mechanical service.
  • Recommend tire service, specialty tire service, wheel and mechanical service to customers.
  • Ensure that all products are billed accurately to the customer.
  • Complete proactive calls to customers to determine their satisfaction level with the service received.

Requirements

  • Expert knowledge of mechanical and tire service is strongly preferred.
  • Previous experience in the automotive repair industry and a history of providing exceptional customer service and business support.
  • Strong time management skills.
  • Well-developed interpersonal skills.
  • Ability to work well under pressure in a fast-paced, ever-changing, and high-volume environment.
  • Maintaining a valid driver's license is a condition of employment.
  • Must be available to work Saturdays.

What We Offer

  • Full-time hours, including Saturdays.
  • Great discounts for you and your family on tires, parts, and mechanical services.
  • The opportunity for growth that includes the potential to enter our management training program and own your own Fountain Tire store.

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