Automotive Service Advisor
2 weeks ago
Job Summary:
We are seeking a highly motivated and customer-oriented Service Advisor to join our team. As a Service Advisor, you will be responsible for providing exceptional customer service and acting as a liaison between customers and our automotive service department. Your primary goal will be to ensure customer satisfaction by effectively communicating vehicle maintenance and repair needs, providing accurate estimates, and coordinating service appointments.
**Duties**:
- Greet customers and assist them in understanding their vehicle maintenance and repair needs
- Conduct thorough vehicle inspections to identify necessary repairs and maintenance
- Provide accurate estimates for labor, parts, and time required for repairs
- Explain recommended services to customers in a clear and understandable manner
- Coordinate service appointments and ensure timely completion of repairs
- Maintain strong communication with customers throughout the service process, keeping them informed of any changes or delays
- Collaborate with technicians to ensure accurate diagnosis and resolution of vehicle issues
- Process customer payments and handle cash transactions
- Maintain organized records of customer interactions, repairs, and services provided
**Requirements**:
- Previous experience in sales or customer service, preferably in an automotive dealership or repair shop setting
- Strong mechanical knowledge and understanding of automotive repair processes
- Excellent communication skills with the ability to explain technical concepts to non-technical individuals
- Proficient in cash handling and basic math skills
- Detail-oriented with strong organizational skills
- Ability to multitask in a fast-paced environment while maintaining a high level of professionalism
- Must be able to work well within a team as well as independently
Location: Canadian Tire, North Battleford, SK
We offer competitive pay based on experience.
**Benefits**:
- Dental care
- Employee assistance program
- Extended health care
- Paid time off
- Profit sharing
- RRSP match
- Store discount
- Wellness program
Schedule:
- Monday to Friday
- Weekends as needed
Supplemental pay types:
- Overtime pay
Work Location: In person
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