Network Infrastructure Specialist

2 weeks ago

Montreal, Quebec, Canada IO Solutions Contact Center Full time

Network Administrator (I.T.) – Montreal On-Site

Job description

IO Solutions Contact Center is seeking a skilled Network Administrator to join our dynamic contact center environment in Montreal. The successful candidate will play a pivotal role in ensuring the seamless operation of our communication infrastructure, designing, implementing, and maintaining robust networks. They will collaborate with cross-functional teams to optimize network performance, troubleshoot issues, and implement security measures.

Key Responsibilities

  • Assist in research on network products, services, and standards for data centers.
  • Collaborate with the IT team and external support to build project plans to deliver corporate objectives.
  • Provide KPI reports, project updates, and team performance reviews to senior management.
  • Act as a point of escalation for the IT team and resolve unresolved issues in a timely manner.
  • Design, implement, and maintain the full network infrastructure, including firewalls, switches, Wi-Fi, and cybersecurity.
  • Support and maintain data center and cloud IP network infrastructure, securing network access by segmenting the network into VLANs and ACLs.
  • Conduct vulnerability and penetration testing for corporate IT vulnerability assessments and remediate them on a priority basis.
  • Manage active directory structures, GPO, user permissions, identity management, network file, and print services.
  • Provide tier II/III IT support for daily operational tasks.
  • Incident and change management.
  • Build and maintain relationships with external advisors and vendors.
  • Manage inventory of equipment, hardware, spare parts, and IT software licensing and distribution.
  • Preserve assets by implementing disaster recovery, backup procedures, and information security policy.

Requirements

  • Degree in computer science, information technology, or a related field (or equivalent experience).
  • Proven experience as a network administrator, including hands-on experience with network devices, Fortinet, and Cisco technologies.
  • Ability to diagnose and resolve network issues efficiently, minimizing downtime and ensuring optimal performance.
  • Proficient in implementing and maintaining network security measures to safeguard against unauthorized access and cyber threats.
  • Hands-on experience in configuring and managing routers, switches, and other network devices.
  • Knowledge of wireless networking technologies and the ability to design, implement, and troubleshoot wireless networks.
  • Ability to create and maintain comprehensive network documentation, including diagrams, configurations, and standard operating procedures.
  • Capacity to adapt to evolving technologies and industry best practices to ensure the network infrastructure remains cutting-edge and efficient.
  • Proficiency in network monitoring and troubleshooting tools.
  • Excellent problem-solving skills and ability to analyze and resolve complex network and security issues.
  • Strong communication and interpersonal skills for effective collaboration with cross-functional teams.
  • Industry certifications such as CompTIA Network+, Fortinet NSE, Cisco Certified Network Associate (CCNA), Certified Information Systems Security Professional (CISSP), or similar credentials are advantageous.
  • Knowledge of cloud networking concepts is a plus.

What We Offer

  • Competitive salary and stability of employment.
  • Transport refund (terms and conditions apply).
  • Employee discounts with IO Solutions partners.
  • Dynamic and challenging work environment.
  • Our offices are located 5 minutes away from Namur metro, near the Décarie/highway 40 junction.

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