Service Advisor Position

3 weeks ago


Calgary, Alberta, Canada AutoCanada Full time
Service Advisor Opportunity

Northland Volkswagen is seeking a skilled Service Advisor to join their team in Calgary, AB. As a Service Advisor, you will be responsible for providing exceptional customer service to valued clients, answering incoming phone calls and inquiries related to vehicle servicing, and creating quotes and work orders for vehicle repairs.

Key Responsibilities:
  • Provide exceptional customer service to our valued clients
  • Answer incoming phone calls and inquiries related to vehicle servicing
  • Create quotes and work orders for vehicle repairs
  • Consult with automotive technicians regarding required repairs and or maintenance
  • Provide the clients with information and updates regarding the status of vehicle repairs
  • Work with the parts department to determine parts availability and scheduling of future service appointments
  • Complete and close repair orders
  • Review the repair order and service performed with the client after the service has been completed

Requirements:
  • Minimum of 1 year dealership experience in a Service Advisor role required
  • Ability to thrive in a fast-paced environment with many priorities
  • Communication and interpersonal skills
  • Must be able to remain calm when customers and/or situations are not
  • Organization and follow-up skills
  • Experience and desire to work with technology

About Us:
Northland Volkswagen is a leading dealership in Calgary, AB, committed to providing exceptional customer service and support to our valued clients. We are seeking a skilled Service Advisor to join our team and contribute to our mission of delivering an exceptional customer experience.

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