Network and Systems Administrator

4 days ago

Calgary, Alberta, Canada Carina Software Inc Full time
Job Summary

We are seeking an experienced IT professional to join our team as a Network and Systems Administrator at Carina Software Inc. This role will be responsible for providing on-site IT support for our Calgary office, as well as remote support for our Toronto-based Head Office.

Key Responsibilities
  • Provide primary on-site IT support for the Calgary office, including network administration, system maintenance, and troubleshooting.
  • Support multiple business units with their IT operations, including setup and maintenance of internal networks, security domains, and IT infrastructure.
  • Administer Hybrid Active Directory and Azure AD services, including user account policies, profiles, and standard GPO-based system configurations.
  • Support multiple MS-365 tenants, including Azure-AD, Defender for Business, Exchange, MS-Teams, SharePoint, OneDrive, Intune, and Autopilot administration.
  • Administer multiple internal networks, including secure RADIUS-based 802.1x wired, and wireless networks, Fortinet network equipment, and Unifi wireless networks.
  • Perform methodical network troubleshooting, including a solid understanding of TCP/IP, routing, corporate firewalls, and VPN technologies.
  • Oversee scheduled outages for Windows software patching for the site (WSUS), and coordinate patching of all software platforms.
  • Provide printer support and oversee preventative maintenance with external vendors.
  • Monitor backups, including cloud-based Azure-Backup resources.
  • Support ISO 27001 compliance and certification efforts for all business units, including providing and maintaining documentation, including system configurations (Configuration Management), and standard operating procedures.
  • Provide exemplary customer service skills in all dealings with business unit staff and management.
Requirements
  • 5-8 years IT systems and network administration experience, with advanced understanding of Windows Server, Active Directory, Hyper-V, and VMware.
  • 5-8 years' experience supporting OEM hardware, including server, storage, desktop, laptop hardware, and working with OEM vendors for support.
  • 3-5 years' experience supporting Microsoft-365 resources, including Azure-AD, Exchange, and MS-Teams.
  • 3-5 Years supporting Azure IaaS, or AWS-ec2, IaaS environments.
  • 2-3 years' experience supporting Linux.
  • Process-centric, and experience preparing and following change-controls, and documenting configuration changes.
  • Must have excellent English communication skills (verbal and written), and the maturity to work alone (un-supervised).
Desired Skills/Certifications
  • Experience with ITIL/ITSM IT Management processes.
  • Experience with Fortinet/FortiGate network and security systems.
  • Cisco CCNA or Fortinet equivalent.
  • A+, or current Microsoft Certifications.
  • Solid understanding of Microsoft-365 and Azure is an asset.
  • Linux system administration.

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