Senior Account Director
18 hours ago
We are seeking a highly skilled Senior Account Manager to join our team at ATS Software. This is a dynamic role that requires a strong combination of customer relationship management, technical expertise, and analytical skills.
About the RoleThis pivotal position involves developing and maintaining strong relationships with key accounts, ensuring a deep understanding of their needs and pain points. The ideal candidate will be able to address customer concerns proactively and work closely with customer success teams to ensure high satisfaction and long-term retention.
Main Responsibilities- Drive increased usage of the platform across all customers by monitoring and promoting metrics such as user growth, logins, quotes created, and AI lines used.
- Identify opportunities to expand the platform's value within each account and work with customers to maximize their usage.
- Maintain an expert-level understanding of our software, its features, and its application within the wholesale distribution industry.
To succeed in this role, you will need:
- A strong background in software company experience managing wholesalers, distributors, or manufacturers or direct experience working with plumbing, HVAC, Electrical, or similar distributors.
- The ability to analyze data and metrics to derive actionable insights.
- Strong organizational and time management skills to ensure consistent and effective follow-up with customers.
- Familiarity with CRM software, data analysis tools, and an ability to quickly learn and adapt to new technologies.
As a valued member of our team, you can expect:
- An estimated salary range of $85,000 - $110,000 per year.
- A dynamic, industrious, innovative, and collaborative work environment.
- The opportunity to make a meaningful impact on our customers' success.
We are committed to delivering exceptional service and providing our employees with the resources they need to thrive. If you are a driven and results-oriented professional looking for a challenging and rewarding role, we encourage you to apply.
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