Senior Account Manager
4 days ago
Job Description: Senior Account Manager ATS is transforming the construction engineering and design processes. We create tools that solve commercial building product manufacturers' biggest challenge; driving demand for their product at the specification stage. We also are leaders in the use of AI to simplify and expedite the quotation process that allows manufacturers to sell more and distributors and wholesalers to win more projects.ATS has a strong work ethic committed to delighting clients and providing them with exceptional service. Our thriving and motivated culture is the heartbeat of our organization. We hope you will become a part of itPosition Overview:Reporting to the VP of Sales & Marketing this role is pivotal in ensuring customer satisfaction, driving platform usage, and supporting overall business growth. The role requires a strong combination of customer relationship management, technical expertise, and analytical skills, with a focus on increasing user engagement and retention.Key Responsibilities:1. Customer Retention: - Develop and maintain strong relationships with key accounts, ensuring a deep understanding of their needs and pain points. - Proactively address customer concerns and work closely with customer success teams to ensure high satisfaction and long-term retention.2. Platform Usage Growth: - Drive increased usage of the platform across all customers by monitoring and promoting metrics such as user growth, logins, quotes created, and AI lines used. - Identify opportunities to expand the platform's value within each account and work with customers to maximize their usage.3. Strong Product Knowledge: - Maintain an expert-level understanding of our software, its features, and its application within the wholesale distribution industry. - Serve as a technical resource for customers, providing guidance and troubleshooting as needed.4. Learning Customer Processes: - Invest time in understanding each customer's specific processes, workflows, and goals. - Tailor support and recommendations to align with customers’ unique business requirements.5. Developing Tips and Tricks: - Create and disseminate valuable tips and tricks to help users get more out of the platform. - Conduct training sessions, webinars, and other educational initiatives to enhance user proficiency.6. Industry Curiosity: - Stay up-to-date with industry trends, competitors, and emerging technologies. - Share insights with customers and internal teams to drive innovation and continuous improvement.7. Disciplined Follow-Up and Customer Satisfaction: - Implement a structured and measurable follow-up process, ensuring consistent communication with customers. - Regularly monitor customer satisfaction scores and take action to address any areas of concern.8. Attention to Detail: - Track progress towards personal and team objectives with a focus on measurable outcomes. - Develop and maintain a detailed customer scorecard that tracks key success metrics.Job Requirements:Industry Experience: Must have either software company experience managing wholesalers, distributors or manufacturers or direct experience working with plumbing, HVAC, Electrical or similar distributor. Analytical Mindset: Ability to analyze data and metrics to derive actionable insights.Organizational Skills: Strong organizational and time management skills to ensure consistent and effective follow-up with customers.Communication Skills: Excellent written and verbal communication skills to effectively interact with customers and internal teams.Technical Proficiency: Familiarity with CRM software, data analysis tools, and an ability to quickly learn and adapt to new technologies.Customer-Centric Attitude: A passion for helping customers succeed and a commitment to delivering exceptional service.Personal Attributes:- Proactive and Self-Motivated: Ability to work independently with a focus on achieving measurable results.- Attention to Detail: Precision in tracking and reporting on metrics that impact customer satisfaction and business growth.- Curiosity and Learning: An eagerness to learn and grow, both in terms of product knowledge and industry expertise.- Resilience: Ability to handle setbacks or challenges with a positive and solution-oriented mindset.Your Life and Career at ATS:ATS is dynamic, industrious, innovative and collaborative. We believe diverse and inclusive organizations create work environments that are inventive and open-minded, where people spark new ideas and explore alternatives. At ATS, we offer the following to make sure you have a rewarding and enjoyable experience.To learn more about our company visit our web page: and our promotional video: Technical Sales Inc. values diversity and is proud to be an Equal Opportunity Employer. We are committed to the principles and practices of employment equity and encourage all qualified individuals, including women, persons with disabilities, visible minorities, and Aboriginal Peoples to apply. Should you be individually selected to participate in an assessment or selection process, accommodations are available upon request in relation to the materials or processes to be used.
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Accounting Administrator
6 days ago
Scarborough, Canada Senior Persons Living Connected Full time**Mission Statement**: Understand the aspirations of seniors and respond with innovative supports. **Vision Statement**: Building inclusive communities where all seniors are connected to living their best possible life. **Position:**:Accounting Administrator (Full-time contract) **Hours of Work**: 35 hours per week **Reports to**: Director of...
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Senior Account Manager
4 days ago
Scarborough, Canada ATS Software Full timeJob Description: Senior Account Manager ATS is transforming the construction engineering and design processes. We create tools that solve commercial building product manufacturers' biggest challenge; driving demand for their product at the specification stage. We also are leaders in the use of AI to simplify and expedite the quotation process that allows...
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Senior Account Manager
4 days ago
Scarborough, Canada ATS Software Full timeJob Description: Senior Account Manager ATS is transforming the construction engineering and design processes. We create tools that solve commercial building product manufacturers' biggest challenge; driving demand for their product at the specification stage. We also are leaders in the use of AI to simplify and expedite the quotation process that allows...
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Senior Account Manager
4 days ago
Scarborough, Canada ATS Software Full timeJob Description: Senior Account Manager ATS is transforming the construction engineering and design processes. We create tools that solve commercial building product manufacturers' biggest challenge; driving demand for their product at the specification stage. We also are leaders in the use of AI to simplify and expedite the quotation process that allows...
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Senior Account Manager
4 days ago
Scarborough, Canada ATS Software Full timeJob Description: Senior Account Manager ATS is transforming the construction engineering and design processes. We create tools that solve commercial building product manufacturers' biggest challenge; driving demand for their product at the specification stage. We also are leaders in the use of AI to simplify and expedite the quotation process that allows...
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ATS Software | Senior Account Manager
1 week ago
scarborough, Canada ATS Software Full timeSenior Account Manager ATS is transforming the construction engineering and design processes. We create tools that solve commercial building product manufacturers' biggest challenge; driving demand for their product at the specification stage. We also are leaders in the use of AI to simplify and expedite the quotation process that allows manufacturers to...
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ATS Software | Senior Account Manager
1 week ago
scarborough, Canada ATS Software Full timeJob Description: Senior Account Manager ATS is transforming the construction engineering and design processes. We create tools that solve commercial building product manufacturers' biggest challenge; driving demand for their product at the specification stage. We also are leaders in the use of AI to simplify and expedite the quotation process that allows...
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Senior Account Manager
1 week ago
Scarborough, ON, Canada ATS Software Full timeJob Description: Senior Account Manager ATS is transforming the construction engineering and design processes. We create tools that solve commercial building product manufacturers' biggest challenge; driving demand for their product at the specification stage. We also are leaders in the use of AI to simplify and expedite the quotation process that...
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Senior Account Manager
3 days ago
Scarborough, ON, Canada ATS Software Full timeJob Description: Senior Account Manager ATS is transforming the construction engineering and design processes. We create tools that solve commercial building product manufacturers' biggest challenge; driving demand for their product at the specification stage. We also are leaders in the use of AI to simplify and expedite the quotation process that...
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Senior Account Manager
4 days ago
Scarborough, ON, Canada ATS Software Full timeJob Description: Senior Account Manager ATS is transforming the construction engineering and design processes. We create tools that solve commercial building product manufacturers' biggest challenge; driving demand for their product at the specification stage. We also are leaders in the use of AI to simplify and expedite the quotation process that...
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Senior Account Manager
1 week ago
Scarborough, ON, Canada ATS Software Full timeSenior Account Manager ATS is transforming the construction engineering and design processes. We create tools that solve commercial building product manufacturers' biggest challenge; driving demand for their product at the specification stage. We also are leaders in the use of AI to simplify and expedite the quotation process that allows manufacturers to...
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Senior Account Manager
3 days ago
Scarborough, ON, Canada ATS Software Full timeSenior Account Manager ATS is transforming the construction engineering and design processes. We create tools that solve commercial building product manufacturers' biggest challenge; driving demand for their product at the specification stage. We also are leaders in the use of AI to simplify and expedite the quotation process that allows manufacturers to...
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Senior Account Manager
4 days ago
Scarborough, ON, Canada ATS Software Full timeSenior Account Manager ATS is transforming the construction engineering and design processes. We create tools that solve commercial building product manufacturers' biggest challenge; driving demand for their product at the specification stage. We also are leaders in the use of AI to simplify and expedite the quotation process that allows manufacturers to...
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ATS Software | Senior Account Manager
3 days ago
scarborough, Canada ATS Software Full timeJob Description: Senior Account Manager ATS is transforming the construction engineering and design processes. We create tools that solve commercial building product manufacturers' biggest challenge; driving demand for their product at the specification stage. We also are leaders in the use of AI to simplify and expedite the quotation process that allows...
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Senior Account Manager
20 hours ago
Scarborough Village, Ontario, Canada ATS Software Full timeAbout ATS SoftwareATS Software is a leading provider of innovative solutions for the construction engineering and design industry. Our mission is to empower commercial building product manufacturers by driving demand for their products at the specification stage, simplifying the quotation process, and providing exceptional customer service.Job OverviewWe are...
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Scarborough Village, Ontario, Canada SearchKings® Full timeSearchKings is committed to helping businesses achieve their online marketing goals through the development of effective digital advertising campaigns. As a Senior Account Development Executive, you will play a key role in driving new business growth by collaborating with the account team and building strong relationships with existing...
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Scarborough, Canada Acara Solutions Full timeOur client, located in Scarborough is in Search of anAccounting Manager who will be a part of a rapidly growing Accounting and Finance team with opportunities to collaborate with various departments including, Engineering, Purchasing, Product Design, Sales, Project Management, and more! The Accounting Manager is responsible for ensuring that accounts and...
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Accounting Manager
3 days ago
Scarborough, Canada Acara Solutions Full timeOur client, located in Scarborough is in Search of anAccounting Manager who will be a part of a rapidly growing Accounting and Finance team with opportunities to collaborate with various departments including, Engineering, Purchasing, Product Design, Sales, Project Management, and more! The Accounting Manager is responsible for ensuring that accounts and...
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Accounting Manager
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Scarborough, Canada Atlantic Packaging Products Ltd Full timeThis role will report to the Controller, Financial Reporting and or a designated individual and will also work closely with both the General Accounting team, as well as operational finance teams and shared service teams. **SPECIFIC RESPONSIBILITIES**: - Manage and oversee the daily operations of the accounting department including: - Month, quarter and...
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Account Manager
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Scarborough, Canada Array Marketing Full time**About Array Marketing** For over 40 years, Array Marketing has been a global leader in the retail display and in-store merchandising services industry. Global brands like Estée Lauder, Sephora, L’Oreal and Starbucks to name a few, rely on our team of more than 2,000 employees around the world, to create great retail experiences by bringing their...
