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Seasonal Customer Experience Ambassador

1 month ago

Ottawa, Ontario, Canada Indigo Full time
About Indigo

Indigo is a Canadian retail company that specializes in books, gifts, and home decor. We are committed to creating a welcoming and inclusive environment for our customers and employees.

Job Description

We are seeking a Seasonal Customer Experience Representative to join our team. As a Seasonal Customer Experience Representative, you will be responsible for creating a warm and welcoming environment in our stores, adding joy to our customers' lives, and leveraging our products to tell stories.

Key Responsibilities:
  1. Create a warm and welcoming environment in our stores
  2. Add joy to our customers' lives
  3. Leverage our products to tell stories
  4. Engage and connect with our customers on the floor
  5. Curate specific product collections for each customer you meet
  6. Ensure Visual Standards are followed and maintained
  7. Role model Indigo's High Performance Characteristics
  8. Seek information regarding new products, promotions, and programs
  9. Contribute to an environment where everyone knows their health and safety is a top priority and where everyone actively participates in ensuring the health and safety of each other and our customers
  10. Take accountability to respond to customer feedback in a timely manner
  11. Hold self and others accountable
  12. Own self-development and provide continuous feedback to colleagues and Leadership Team
  13. Share ideas with Leadership Team on how to improve the employee and customer experience
Qualifications:
  1. Experience in specialty retail or a retail environment preferred but not required
  2. Adaptability, flexibility, and a willingness to learn new things and be exposed to all aspects of the store
  3. Demonstrated commitment to creating an exceptional employee and customer experience
  4. Ability to be mobile on the sales floor for extended periods of time
  5. Ability to lift medium to large items, up to 40 pounds, while using appropriate equipment and safety techniques
  6. Availability to work a flexible schedule, including evenings, weekends, holidays, overnights, and early mornings (if required for the role)
  7. We are looking for those that can work at 6am operational shifts and/or sales shifts during operating hours.
  8. Bilingualism (French/English) is required for all positions in Québec; other languages an asset
Why Work at Indigo?

We are committed to our communities, our customers, and each other. We believe that fostering diversity and inclusion brings out your full potential and creates a joyful and welcoming environment for everyone. We welcome all applicants and encourage applications from individuals who identify as Black, Indigenous, a person of colour, LGBTQ2+, and people with disabilities. Accommodations are available upon request to individuals who self-identify as having a disability or special need.