Operational Excellence Specialist

2 weeks ago


Vancouver, British Columbia, Canada Quench Canada, Inc. Full time

About the Role

Quench Canada, Inc. seeks a seasoned leader to fill the position of Operational Excellence Specialist - Field Service Management. This full-time role reports directly to the Director of Field Service & Supply Chain and is responsible for overseeing general customer management, installations, and leading a team of Field Service Technicians. The incumbent will ensure timely and exceptional service delivery to all customers within their region.

Key Responsibilities:

  • Implement effective proactive and reactive services, including preventative maintenance, equipment installations, and on-site repairs.
  • Provide continuous technical training for Field Service Technicians under their supervision.
  • Maintain and manage inventory at the branch level, accurately updating the perpetual inventory system.
  • Record detailed service activities, including job orders, client interactions, and equipment status in the ERP system.
  • Analyze service data to identify trends and areas for improvement.
  • E nsure field service operations align with health and safety policies & regulations.
  • Manage staffing levels and needs for their designated region, including employee relations, hiring, and onboarding.
  • Collaborate with peers and other managers as part of the leadership team to ensure the success of cross-functional initiatives.
  • Accountable for achieving KPIs and productivity goals set for their team.
  • Support the Director of FS & SC on various FS & SC initiatives.

Qualifications:

  • Bachelor's degree in business management or equivalent experience in operations, logistics, warehouse management.
  • 2-4 years of progressive experience overseeing a field operations team required.
  • Developing and implementing innovative strategies to optimize operational efficiency and customer satisfaction.
  • Strong leadership and team management skills required.
  • Valid driver's license in good standing.
  • Forklift Certified preferred.
  • Experience with Microsoft Office Suite, with intermediate to advanced knowledge in Excel.

About Quench Canada, Inc.

Quench Canada, Inc.'s mission is to positively impact people's lives and the environment by helping reduce single-use plastic water bottles. We contribute to this mission by providing on-demand filtered water solutions to over 120,000 healthy and environmentally conscious customers across North America.

Payscale: $85,000 - $110,000 per annum (dependent on location and experience)

We are committed to innovation, courage, and delivering exceptional results while putting our customers first. Our values guide us in everything we do. Apply now to join our team and be part of something bigger than ourselves.



  • Vancouver, British Columbia, Canada Vancouver Airport Authority Full time

    Discover a new challenge with the Vancouver Airport Authority, a leader in innovation and customer experience. Our Operational Excellence and Improvement team is seeking a talented Operational Excellence Specialist to join our ranks.About the Role:This permanent, full-time opportunity involves applying advanced analytics and quality management methodologies...


  • Vancouver, British Columbia, Canada Expedia Group Full time

    At Expedia Group, we're seeking a dedicated and skilled Program Specialist to join our team in Vancouver. This role is ideal for individuals with 3-5 years of experience in program management or support.Key Responsibilities:Be a subject matter expert for several third-party technical solutions, including booking platforms and CRM systems.Represent the voice...


  • Vancouver, British Columbia, Canada AbCellera Full time

    Unlock Innovative MedicinesAbCellera is revolutionizing conventional drug development to propel antibody-based medicines from target to clinic. Our team of scientists, engineers, creatives, and business professionals collaborate to advance science and enhance lives.We are seeking a motivated Process Systems Specialist to join our Manufacturing Operational...

  • IT Network Specialist

    1 month ago


    Vancouver, British Columbia, Canada TEG BAINS SPECIALIST INC. Full time

    Job Title: Computer Network TechnicianWe are seeking a skilled Computer Network Technician to work with TEG BAINS SPECIALIST INC.The successful candidate will have excellent problem-solving skills and be able to provide top-notch support to our network users.Key Responsibilities:Maintain and troubleshoot LANs, WANs, mainframe networks, and computer...


  • Vancouver, British Columbia, Canada BC Pavilion Corporation Full time

    At BC Place, a premier venue for live events in Western Canada, we strive to create unforgettable experiences and foster stronger connections to community, industry, and culture. Reporting to the General Manager, the Operational Excellence Manager is responsible for overseeing all operational aspects of the stadium, ensuring top-notch performance for various...


  • Vancouver, British Columbia, Canada TEG BAINS SPECIALIST INC. Full time

    Job DescriptionWe are seeking a skilled Information Technology Infrastructure Specialist to join our team at TEG BAINS SPECIALIST INC.OverviewThe successful candidate will be responsible for the maintenance, troubleshooting, and administration of local area networks (LANs), wide area networks (WANs), mainframe networks, and computer workstations and...


  • Vancouver, British Columbia, Canada PHSA Full time

    Job OverviewWe are seeking a highly skilled Strategic Operations Specialist, Regional Excellence to join our team at PHSA.Salary and BenefitsThe estimated annual salary for this position is $82,419 - $116,923. Our comprehensive benefits package includes a municipal pension plan, psychological health & safety programs, and holistic wellness resources.Job...


  • Vancouver, British Columbia, Canada BC Centre for Excellence in HIVAIDS Full time

    Company Overview:">The BC Centre for Excellence in HIV/AIDS (BC-CfE) is a renowned research centre dedicated to improving the health of people living with HIV and related conditions in British Columbia. With a multidisciplinary team of researchers, we conduct cutting-edge studies to better understand the complexities of HIV and develop innovative...


  • Vancouver, British Columbia, Canada TEG BAINS SPECIALIST INC. Full time

    Job Title: Network Infrastructure ArchitectAbout the Role:TEG BAINS SPECIALIST INC. is seeking a skilled professional to oversee the design and implementation of our computer networks and related infrastructure. As a key member of our IT department, you will be responsible for ensuring the smooth operation of our computer systems.Key Responsibilities:Design...


  • Vancouver, British Columbia, Canada BC Centre for Excellence in HIVAIDS Full time

    About the RoleThe BC Centre for Excellence in HIV/AIDS is seeking an experienced Occupational Hygienist and OHS Advisor to join our team. In this critical role, you will be responsible for planning, developing, implementing, and evaluating occupational hygiene and health and safety initiatives across our organization.ResponsibilitiesDevelop and deliver...


  • Vancouver, British Columbia, Canada VBS Siding Specialist Full time

    Job OverviewVBS Siding Specialist is seeking a skilled Exterior Installer to join its team. As an Exterior Installer, you will be responsible for installing and repairing exterior prefabricated products, including siding, decks, and fences.Key ResponsibilitiesInstallation and Repair: Install and repair exterior prefabricated products, including siding,...


  • Vancouver, British Columbia, Canada JLL Full time

    About JLLJLL empowers you to shape a brighter future for clients in the real estate industry. Our company combines world-class services, advisory, and technology to deliver exceptional results.Senior Operations RoleWe are seeking an experienced Senior Operations Manager to provide operational support to HGCA, a subsidiary of HSBC, in Vancouver and Toronto...


  • Vancouver, British Columbia, Canada Vancouver Airport Authority Full time

    We are seeking a highly skilled Operational Excellence Analyst to join our team at the Vancouver Airport Authority. In this role, you will play a key part in driving business excellence and continuous improvement across our organization.The successful candidate will be responsible for applying advanced analytics and quality management methodologies to...


  • Vancouver, British Columbia, Canada Pani Energy Inc Full time

    About Pani Energy Inc.We are a world-class team of highly motivated individuals who share a mutual passion for the environment. Our web-based platform enables water treatment facilities to operate more efficiently, saving energy and consumables while fostering collaboration and innovation.Pani is part of the 2024 Global Cleantech 100 list of companies...


  • Vancouver, British Columbia, Canada PuroClean Certified Restoration Specialist of Auburn Full time

    We are seeking an early career professional to join our design team at PuroClean Certified Restoration Specialist of Auburn. This role is a fantastic opportunity for someone looking to develop their skills in user experience (UX) design.About UsPuroClean Certified Restoration Specialist of Auburn is a reputable company with a commitment to excellence in the...


  • Vancouver, British Columbia, Canada CharityVillage Full time

    Job SummaryWe are seeking a seasoned professional to lead our Development and Operations team as an Operational Excellence Director. In this pivotal role, you will be responsible for enhancing the operational capacity of our Grants and Community Initiatives department by developing cohesive workflows, implementing robust project management systems, and...


  • Vancouver, British Columbia, Canada BC Centre for Excellence in HIVAIDS Full time

    Business Analyst – Core OperationsAbout the RoleWe are seeking a highly skilled Business Analyst to join our team at the BC Centre for Excellence in HIV/AIDS. As a key member of our operations team, you will play a critical role in driving business improvement and optimizing our processes.Key ResponsibilitiesRequirements Gathering: Engage with stakeholders...


  • Vancouver, British Columbia, Canada Tality Kombucha Corporation Full time

    Job Description:We are seeking a skilled Manufacturing Operations Specialist to join our team at Tality Kombucha Corporation. This is a full-time, permanent position with a competitive salary and excellent benefits package.As a Manufacturing Operations Specialist, you will be responsible for ensuring the smooth operation of our manufacturing processes,...


  • Vancouver, British Columbia, Canada PHSA Full time

    Job OverviewThe Provincial Health Services Authority (PHSA) is a leading healthcare organization in British Columbia, and we are seeking an exceptional Physiotherapist II Specialist, Care Excellence to join our team. Our vision is to improve the health of people throughout BC by delivering patient-centered care that is respectful, compassionate, and safe.Job...


  • Vancouver, British Columbia, Canada Allied Properties REIT Full time

    Job OverviewWe are seeking a skilled Building Operations Specialist to join our team at Allied Properties REIT in Vancouver. This is an excellent opportunity for a motivated individual with experience in building operations, maintenance, and customer service.