Operational Excellence Manager

5 days ago

Vancouver, British Columbia, Canada JLL Full time

About JLL

JLL empowers you to shape a brighter future for clients in the real estate industry. Our company combines world-class services, advisory, and technology to deliver exceptional results.

Senior Operations Role

We are seeking an experienced Senior Operations Manager to provide operational support to HGCA, a subsidiary of HSBC, in Vancouver and Toronto offices. This role involves managing day-to-day operations, ensuring seamless office support, and acting as the main point of contact for operational issues for both offices.

Key Responsibilities

  • WeWork and IQ Account Management:
    • Manage key card and credits for HGCA's WeWork and IQ Offices locations.
    • Collaborate with WeWork and IQ Offices operators to address any operational issues and ensure a high standard of service.
  • Operations Reporting:
    • Generate and analyze operations reports related to the workspace, providing valuable insights and recommendations for improvement.
    • Identify and escalate any inconsistencies or concerns to management.
  • Oversight of Estates Management Support (Cushman Wakefield) and Heath & Safety Support (CLEAR EHS):
    • Oversee Cushman Wakefield to ensure they meet contract obligations, including transaction management and lease administration support.
    • Facilitate communication between HGCA leadership and Cushman Wakefield, providing necessary information for their tasks.
  • Customer Service:
    • Provide exceptional customer service to HGCA staff in Toronto and Vancouver.
    • Address employee needs related to office support, including stationary, couriering, catering, event planning, and other requirements.
  • Liaison:
    • Act as the primary point of contact for both Vancouver and Toronto-based operational escalations.
    • Collaborate with global teams and other stakeholders to resolve issues efficiently and effectively.
  • Backup Support:
    • Provide backup support to the operations lead at HGCA when away, focusing on office space needs and requests.
    • Ensure continuity of operations and excellent service delivery during the operations lead's absence.
  • Monthly Management Meeting (MANCO) and QBR Reporting:
    • Compile and present the operations report for the monthly MANCO meeting.
    • Compile Quarterly Business Review (QBR) reports as needed, collaborating with various teams to gather data and insights.
  • KPI Compliance:
    • Liaise with the Global team to ensure Key Performance Indicators (KPIs) are being met.
    • Monitor performance against set targets and recommend improvements as needed.

Requirements

  • Strong understanding of office and facilities management.
  • Proficient in Microsoft Office applications, especially Excel.
  • Excellent analytical and problem-solving skills.
  • Detail-oriented with a high level of accuracy.
  • Ability to work in a fast-paced, deadline-driven environment.
  • Exceptional interpersonal and customer service skills.
  • Strong communication and collaboration skills.
  • Flexibility to work remotely and in-person as per client requirements.

Compensation Package

This role offers an estimated total compensation of $115,000.00 – $150,000.00 CAD per year.

  • Operational Excellence Manager

    2 weeks ago

    Vancouver, British Columbia, Canada Teck Full time

    About the RoleWe are seeking a highly skilled Operational Excellence Manager to lead our Central Improvement Team and drive sustainable results throughout our operations. This is an exciting opportunity to make a meaningful impact on our business and develop your skills as a leader in improvement.Key ResponsibilitiesDevelop and maintain a pipeline of...

  • Operational Excellence Manager

    1 week ago

    Vancouver, British Columbia, Canada BC Pavilion Corporation Full time

    At BC Place, a premier venue for live events in Western Canada, we strive to create unforgettable experiences and foster stronger connections to community, industry, and culture. Reporting to the General Manager, the Operational Excellence Manager is responsible for overseeing all operational aspects of the stadium, ensuring top-notch performance for various...

  • Strategic Program Manager for Healthcare Excellence

    5 days ago

    Vancouver, British Columbia, Canada BC Centre for Excellence in HIVAIDS Full time

    Company Overview:The BC Centre for Excellence in HIV/AIDS is a world-renowned organization dedicated to improving the health of British Columbians with HIV and communities facing socio-economic barriers in accessing healthcare.We are seeking a highly skilled Strategic Program Manager to join our team. This is a temporary full-time position that will be based...

  • Operational Excellence Specialist

    5 days ago

    Vancouver, British Columbia, Canada Vancouver Airport Authority Full time

    Discover a new challenge with the Vancouver Airport Authority, a leader in innovation and customer experience. Our Operational Excellence and Improvement team is seeking a talented Operational Excellence Specialist to join our ranks.About the Role:This permanent, full-time opportunity involves applying advanced analytics and quality management methodologies...

  • Operational Excellence Director

    5 days ago

    Vancouver, British Columbia, Canada Pani Energy Inc Full time

    About Pani Energy Inc.We are a world-class team of highly motivated individuals who share a mutual passion for the environment. Our web-based platform enables water treatment facilities to operate more efficiently, saving energy and consumables while fostering collaboration and innovation.Pani is part of the 2024 Global Cleantech 100 list of companies...

  • Operational Manager for Restaurant Excellence

    5 days ago

    West Vancouver, British Columbia, Canada Vina Restaurants LTD. Full time

    Vina Restaurants LTD. is seeking an exceptional Operational Manager to lead our team in achieving restaurant excellence. This role requires a seasoned professional with expertise in staff management, customer satisfaction, and revenue growth.About the RoleThe successful candidate will oversee daily operations, supervise a team of 5-10 employees, and ensure...

  • IT Director for BC Centre for Excellence in HIV/AIDS

    4 weeks ago

    Vancouver, British Columbia, Canada BC Centre for Excellence in HIVAIDS Full time

    Job Title: IT Director for BC Centre for Excellence in HIV/AIDSJob Summary:We are seeking a highly skilled and experienced IT leader to join our team at BC Centre for Excellence in HIV/AIDS. The ideal candidate will have a strong background in IT infrastructure, including networks, servers, and databases, and will be able to lead and manage IT projects from...

  • Retail Operations Manager

    2 weeks ago

    Vancouver, British Columbia, Canada JD Sports Livestock Size? Full time

    Are you a retail professional looking for a challenging role that combines store operations, team management, and customer experience?About JD SportsJD Sports is a leading global retailer of sports, fashion, and outdoor brands. We're committed to delivering exceptional customer experiences through our unique retail approach.The RoleWe're seeking an...

  • Communications Manager

    4 weeks ago

    Vancouver, British Columbia, Canada BC Centre for Excellence in HIVAIDS Full time

    Job Title: Communications ManagerAbout the Role:The BC Centre for Excellence in HIV/AIDS is seeking a highly skilled Communications Manager to join our team. As a key member of our communications team, you will be responsible for developing and implementing effective communication strategies to promote our initiatives, programs, and services.Key...

  • Senior Operations Manager for Quality Excellence

    1 week ago

    West Vancouver, British Columbia, Canada Tavanco HVAC ltd. Full time

    At Tavanco HVAC ltd., we are seeking a highly skilled Senior Operations Manager to lead our quality management team.Job OverviewThis is a permanent, full-time position working 30 hours per week. The successful candidate will be responsible for driving operational excellence and ensuring high-quality service delivery across the organization.Key...

  • Manager of Retail Excellence

    1 month ago

    North Vancouver, British Columbia, Canada beBee Professionals Full time $45,000 - $65,000

    We are seeking a Manager of Retail Excellence to lead our team in North Vancouver. In this role, you will be responsible for the overall operations and management of the store, ensuring excellent customer service and profitability.Key Responsibilities:Oversee daily operations and manage store staff.Ensure a high level of customer service and...

  • Director of Operational Excellence and Safety

    7 days ago

    Vancouver, British Columbia, Canada Invinity Energy Systems Full time

    About Invinity Energy SystemsInvinity Energy Systems is a pioneering company in the energy storage sector, working towards a sustainable future by providing innovative solutions. Our mission is to enable the widespread adoption of renewable energy, and we're seeking a highly skilled professional to join our team as Director of Operational Excellence and...

  • Elevated Operations Manager

    5 days ago

    Vancouver, British Columbia, Canada Insight Global Full time

    Job OverviewWe are seeking an experienced Senior Manager, Performance Management Operations to join our team at Insight Global. This key role will be responsible for overseeing the daily operations of our Deposit Operations department, ensuring efficiency and effectiveness in all aspects of client onboarding, EFT inquiries, and fraud investigation.About the...

  • Executive Director of Operational Excellence

    1 week ago

    Vancouver, British Columbia, Canada ExecThread Full time

    The ExecThread is seeking a seasoned Executive Director to spearhead operational excellence and drive strategic growth. The ideal candidate will have a minimum of 7 years' experience in insurance brokerage, with a proven track record in M&A integration, resource management, and cost control.The successful candidate will possess strong leadership skills,...

  • Occupational Hygiene Specialist for Health and Safety Excellence

    1 week ago

    Vancouver, British Columbia, Canada BC Centre for Excellence in HIVAIDS Full time

    About the RoleThe BC Centre for Excellence in HIV/AIDS is seeking an experienced Occupational Hygienist and OHS Advisor to join our team. In this critical role, you will be responsible for planning, developing, implementing, and evaluating occupational hygiene and health and safety initiatives across our organization.ResponsibilitiesDevelop and deliver...

  • Clinical Operations Director

    4 weeks ago

    Vancouver, British Columbia, Canada BC Centre for Excellence in HIVAIDS Full time

    Job Summary:The BC Centre for Excellence in HIV/AIDS is seeking a highly skilled and experienced Clinical Operations Director to lead our clinical operational teams and areas of the organization. As a key member of our leadership team, you will be responsible for providing strategic leadership and direction to our clinical operations, ensuring smooth and...

  • Operational Excellence Manager

    1 week ago

    Vancouver, British Columbia, Canada Newcrest Mining Full time

    About the RoleWe are seeking an experienced Operational Excellence Manager to join our team at the Red Chris Mine. This is a key leadership role responsible for leading the development and implementation of operational excellence strategies to drive business growth and improve productivity.The successful candidate will have a strong background in process...

  • Clinical Operations Director

    4 weeks ago

    Vancouver, British Columbia, Canada BC Centre for Excellence in HIVAIDS Full time

    Job Summary:The BC Centre for Excellence in HIV/AIDS is seeking a highly experienced and skilled Director of Clinical Operations and Strategy to lead our clinical operational teams and areas of the organization. This is a key leadership role that requires a strong understanding of clinical operations, strategic planning, and team management.Key...

  • Facilities Operations Coordinator

    3 weeks ago

    Vancouver, British Columbia, Canada BC Centre for Excellence in HIVAIDS Full time

    About the Role The Facilities Project Coordinator will support the operations of the BC Centre for Excellence in HIV/AIDS. The successful candidate will work under the direction of the Facilities Manager to perform a variety of duties including order management, inventory, space planning, office moves, site maintenance, and routine inspections. ...

  • Operational Excellence Leader

    5 days ago

    Vancouver, British Columbia, Canada Axiom Builders Full time

    About UsAxiom Builders is a leading construction partner for numerous major developers in both residential and commercial construction, with over 5 million square feet under construction in various locations. Our skilled team of more than 500 diverse construction professionals are dedicated to meeting client expectations, aiming to become an extension of...