Operational Excellence Specialist
1 day ago
At Expedia Group, we're seeking a dedicated and skilled Program Specialist to join our team in Vancouver. This role is ideal for individuals with 3-5 years of experience in program management or support.
Key Responsibilities:
- Be a subject matter expert for several third-party technical solutions, including booking platforms and CRM systems.
- Represent the voice of Expedia Cruises' business needs and various stakeholders, driving overall awareness and adoption of these platforms throughout the organization.
- Troubleshoot, problem solve, and improve issues, identifying solutions or creating bug/feature tickets and seeing them through completion.
- Manage new feature rollouts and feedback loops to internal and external stakeholders.
- Provide regular status updates to stakeholders and cross-functional teams.
- Report on key metrics and share insights and findings.
Requirements:
- 3-5 years of experience in program management or support.
- Expertise in problem-solving, project coordination, planning, process development, and improvement skills.
- Degree in business or related discipline.
- Highly organized and able to adapt to changing needs with excellent attention to detail.
- Solid interpersonal skills, including cross-functional team collaboration and service-oriented approach.
- Strong written and oral communication skills in complex scenarios.
- Critical thinking and problem-solving are required traits.
Compensation and Benefits:
The estimated salary range for this position in Vancouver is between $71,500 and $100,000 per year. Employees have the potential to increase their pay up to $114,500 based on ongoing performance. In addition to competitive compensation, we offer a wide range of benefits, including medical/dental/vision, paid time off, an Employee Assistance Program, wellness & travel reimbursement, travel discounts, and International Airlines Travel Agent (IATAN) membership.
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