IT Business Solutions Specialist

4 weeks ago

Toronto, Ontario, Canada CDW Full time
About CDW

CDW is a leading technology solutions provider to business, government, education and healthcare organizations across the globe. Our fingerprints can be found on technology in workplaces of more than 250,000 companies; from fresh-faced start-ups to international conglomerates.

Your Career at CDW

A Fortune 200 leader, we're the driven professionals and technology experts companies turn to most to solve their IT challenges. As a CWS (HR) Business Partner Generalist, you are an integral part of the Coworker Success (HR) & Coworker Experience (CWE- Shared Services) organization. You are the face of Coworker Services to the organization, seen as a credible business partner up and down the CDW organization.

The Role

This role's success depends on the ability to build trusting and collaborative relationships with all areas of CWS and the business units it supports. The ability to influence leaders and act courageously when facing resistance to change is critical along with the ability to balance day-to-day tasks with executing a long-term roadmap for the business. This role is seen as a trusted advisor and problem-solver and your team values your counsel and your ability to frame up issues and identify possible solutions on a variety of talent-related topics.

Duties and Responsibilities
  • Drive our reoccurring CDW-wide strategic talent processes and programs for your assigned teams (Performance Management Process, Merit Review, Succession Planning)
  • Serve as a trusted advisor to People Leaders on day-to-day coworker matters including onboarding, offboarding, performance management and disciplinary actions
  • Demonstrate exceptional judgment and discretion when dealing with highly sensitive requests, information, and data.
  • Provide the business recommendations to assist them in solving for their talent challenges leveraging available HR resources and subject matter experts
  • Serve as a coach and advisor to the business leaders
  • Administer and communicate CDW's policies and procedures to ensure compliance with Provincial laws as well as proposing changes and improvements based on best business practices
  • Support coworkers and leaders via the ServiceNow case management system, email, and calls where necessary.
  • Responding to inquiries assigned through the ServiceNow case management system within designated SLAs.
Requirements
  • Strong ability to partner with the business on driving solutions
  • Strong, comprehensive knowledge of human resource Canadian legislation and provincial employment laws
  • Demonstrated ability to research, assess and define a variety of employee relations issues and to disseminate the appropriate advice
  • Excellent verbal and written communication skills with the ability to communicate effectively and in a constructive, professional manner with stakeholders at all levels.
  • Strong conflict resolution and problem solving skills
  • History of analytical and project management skills
  • Proven track record of strong interpersonal skills and good judgment to manage sensitive and confidential matters
  • Demonstrated ability to balance competing priorities/projects with the ability to adapt to the changing needs of the business while meeting deadlines and providing high quality work and service level
  • Proficient in Microsoft Office applications
What We Offer

We offer a competitive salary range of $80,000 - $110,000 per year, depending on experience. We also provide excellent benefits, including medical, dental, and vision insurance, 401(k) matching, and generous paid time off.

As a valued member of our team, you will have access to ongoing training and development opportunities, as well as the chance to work with a talented and diverse group of professionals who are passionate about making a difference in the world of technology.

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