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Destination Sales Executive
2 months ago
We are seeking a highly motivated and experienced Sales and Marketing Professional to join our team as a Group Booking Specialist. In this role, you will be responsible for partnering with the Sales Office to book group events within the group booking parameters. You will also provide property support by coordinating and executing site inspections/visits for off-property sales managers.
Key Responsibilities- Pull through business and achieve revenue goals for all opportunities booking through the Sales Office.
- Partner with Area Sales to identify new group/catering business and achieve personal and property revenue goals.
- Partner with the Sales Office to book group events within the group booking parameters.
- Up-sell products and services, with the ability to bring the sale to closure.
- Engage in proactive selling of all facilities (e.g., Spa, Golf, Restaurants) to all leisure guests as well as group planners.
- Assist with selling, implementation, and follow-through of group sales promotions.
- Provide recommendations to Sales Office and Area Sales associates regarding the potential to reallocate function space as needed.
- Handle event planning aspects prior to the business turning over for business booked in advance (e.g., > 3 years out).
- Coordinate and plan all Familiarization Tours (FAM) and in-market customer events.
- Provide accurate, complete, and effective turnover to Event Management.
- Represent sales department at staff meetings and stand-up meetings and report out on sales activity.
- Attend pre- and post-convention meetings to understand group needs, obtain feedback on quality of product (e.g., rooms, meeting facilities and equipment, food and beverage), service levels, and overall satisfaction.
- Coordinate and execute all site inspections/visits at the property for out-of-market and non-deployed accounts.
- Coordinate site visits and partner when appropriate for in-market sales managers.
- Partner with account/selling manager to develop creative aspects of site visit.
- Gather all important customer data from account/selling manager in order to plan appropriately.
- Develop site standards and pricing guidelines in order to control Department 47 expenses and allow for accurate projecting.
- Understand competitor's strengths and weaknesses in order to differentiate Marriott from the competition during the site visit.
- Understand the overall market and implement appropriate selling strategies.
- Provide expert knowledge on local destination.
- Grow business of existing accounts by soliciting them for future open years while onsite.
- Track bookings and leads generated from site visits.
- Execute and support Marriott's Customer Service Standards and property's Brand Standards.
- Monitor the effective resolution of guest issues that arise as a result of the sales process.
- Monitor successful performance by increasing revenues, controlling expenses, and providing a return on investment.
- Verify that the business is turned over properly and in a timely fashion for quality service delivery.
- Implement the brand's service strategy and applicable brand initiatives in all aspects of the sales process.
- Perform other duties, as assigned, to meet business needs.
- High school diploma or GED; 4 years experience in sales and marketing, guest services, front desk, or related professional area.
- OR 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 2 years experience in the sales and marketing or related professional area.
- Large group sales experience.
