Service Manager Leader

4 weeks ago


Kelowna, British Columbia, Canada Fraserway RV Full time

At Fraserway RV, we are committed to delivering exceptional customer experiences and driving business success. We are seeking a highly skilled and motivated Service Manager to lead our Service department and play a key role in achieving our goals.

Key Responsibilities:
  • Oversee and manage the Service department's operations and scheduling to ensure efficient and effective service delivery.
  • Develop and implement quality assurance processes to maintain high standards of service quality and customer satisfaction.
  • Ensure the completion of shop maintenance and repair work to meet customer expectations and deadlines.
  • Provide leadership and guidance to Service department staff, including performance appraisals and coaching to improve technical skills and productivity.
  • Monitor departmental performance against goals and take corrective action as necessary to ensure progress and achievement.
  • Manage resources and workforce issues to optimize service delivery and meet customer needs.
Requirements:
  • High School diploma or equivalent, with a post-secondary diploma or degree in a mechanical or technical field preferred.
  • 5+ years of management experience in a technical environment, with a proven track record of leadership and business process improvement.
  • Effective leadership and communication skills, with a strong focus on operations and business processes.
  • Ability to identify key issues and develop creative solutions to overcome internal challenges or obstacles.
  • A clear understanding of personnel policies, practices, and procedures, as well as operational issues faced by the organization.
  • Ability to work independently in a fast-paced environment, with strong attention to detail and a high degree of accuracy.
What We Offer:
  • A competitive salary range of $85,000 - $100,000 per year, plus bonus based on experience.
  • A comprehensive benefits package, including health, dental, and vision coverage.
  • A generous retirement savings plan, with employer matching.
  • A supportive and dynamic work environment, with opportunities for career growth and development.

Fraserway RV is a leading provider of recreational vehicles, with a strong commitment to customer satisfaction and business excellence. We are proud to offer a comprehensive range of products and services to our customers, and we are seeking a highly skilled and motivated Service Manager to join our team and help us achieve our goals.


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