Food Service Team Lead

2 months ago

Burlington, Ontario, Canada JC's Hot Bagels Full time
Job Title: Food Service Supervisor

At JC's Hot Bagels, we are seeking a highly motivated and experienced Food Service Supervisor to join our team. As a Food Service Supervisor, you will be responsible for overseeing the daily operations of our food service department, ensuring that our customers receive exceptional service and high-quality food products.

Key Responsibilities:
  • Supervise and Co-ordinate Activities: Supervise and co-ordinate the activities of staff who prepare and portion food, ensuring that food and service meet quality control standards.
  • Train Staff: Train staff in job duties, sanitation, and safety procedures, ensuring that they are equipped to provide excellent customer service.
  • Establish Work Schedules: Establish work schedules and ensure that staff are aware of their responsibilities and deadlines.
  • Maintain Records: Maintain records of stock, repairs, sales, and wastage, providing accurate and timely reports to management.
  • Address Customer Complaints: Address customer complaints or concerns in a professional and courteous manner, ensuring that issues are resolved promptly and efficiently.
Requirements:
  • Education: Secondary (high) school graduation certificate.
  • Experience: 1 year to less than 2 years of experience in a food service environment.
  • Work Setting: Coffee shop or fast food outlet or concession.
  • Personal Suitability: Flexibility, team player, and ability to work in a fast-paced environment.
Support for Newcomers and Refugees:
  • Supports newcomers and/or refugees with foreign credential recognition.
  • Provides diversity and cross-cultural trainings to create a welcoming work environment for newcomers and/or refugees.
Support for Indigenous People:
  • Offers mentorship, coaching, and/or networking opportunities for Indigenous workers.
  • Provides cultural competency training and/or awareness training to all employees to create a welcoming work environment for Indigenous workers.

Language: English

Hours of Work: 35 hours per week

Duration: Permanent

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