Bilingual Customer Service Supervisor Position

2 weeks ago

Markham, Ontario, Canada Allergan Aesthetics Full time

Customer Service Supervisor Job Description

At Allergan Aesthetics, we are seeking a highly skilled Customer Service Supervisor to join our team. As a key member of our customer service department, you will be responsible for supervising a team of customer service representatives, providing day-to-day customer service support, and fostering exceptional customer experiences.

Key Responsibilities:

  • Manage a team of customer service representatives to provide general customer service support for external customers and internal cross-functional partners.
  • Supervise and/or directly process order requests, handle inquiries, investigate order blocks, and ensure outstanding order cases are resolved in a timely manner.
  • Evaluate existing procedures/systems to identify process improvement opportunities.
  • Identify and support product up-sell opportunities.
  • Liaise with cross-functional partners, including Sales, Supply, Accounts Receivable, and Warehouse, to resolve order issues in a timely manner.
  • Support ad-hoc SAP report requests.
  • Daily SAP order monitoring, including open orders through to invoicing and delivery.
  • Resolve various SAP order blocks, errors, and releases, including returns management.
  • Lead and support the team towards increased online ordering portal utilization.
  • Drive clarity and improvements on work processes, support the creation/maintenance of relevant SOPs and work process documents.
  • Determine KPI metrics for ongoing measuring, design, and implement dashboards to support continuous/automated monitoring.
  • Professionally handle incoming phone calls and email requests from customers/Sales Representatives, when required, to ensure requests are resolved promptly.
  • Complete follow-up calls, emails, and/or updates to customers, sales representatives.
  • Receive, document, and resolve customer/sales/end-users interactions, complaints, and triage to appropriate departments if further support or guidance is required.
  • First-level escalation support.
  • Maintain ongoing partnership with Customer Service managers, co-lead weekly Team meetings, and provide monthly performance reporting.
  • Provide key updates communication to the broader organization as required.
  • One-to-one on-boarding/training/coaching with direct reports.
  • Adhere to customer service standards, call quality, and all internal policies.
  • Any other Customer Service tasks as required.

Requirements:

  • Fluency in English and French.
  • University Degree/College Diploma; Postgraduate Degree preferred.
  • Min. of 5 years of relevant experience in a customer service/call centre environment.
  • Knowledge and experience with SAP a must – ECC, Order to Cash or comparable order management systems.
  • Experience in the pharmaceutical/medical aesthetics industry is a strong asset.
  • Building Strategic Work Relationships: Able to foster cross-functional collaboration to drive win-win, demonstrates high interrelation, consultative, social skills, interacts internally and externally, able to lead and influence, has a solutions-oriented team-player mindset.
  • Project Management: self-starter who can propose new ideas, organize project in a structured manner, map key project milestones and timing, define roles & responsibilities, and demonstrates a proactive drive to ensure projects are completed in a timely manner.
  • Can-Do Positive Attitude: self-aware of impacts on others, present genuine self to form positive/effective work relationships, magnifies diversity of markets, people and perspectives to drive mutually beneficial business outcomes in an open, optimistic and inclusive manner.
  • Exceptional attention to details with a sense of urgency and customer centricity.
  • Occasional business travel may be required.

  • Bilingual Customer Service Supervisor Position

    3 weeks ago

    Markham, Ontario, Canada Allergan Aesthetics Full time

    Customer Service Supervisor Job DescriptionWe are seeking a highly skilled Customer Service Supervisor to join our team at Allergan Aesthetics. As a Customer Service Supervisor, you will be responsible for leading a team of Customer Service Representatives in providing exceptional customer service to our external customers and internal cross-functional...

  • Bilingual Customer Service Representative

    2 months ago

    Markham, Ontario, Canada PET VALU Full time

    About the RoleThe Bilingual Customer Care Representative will play a vital role in supporting Pet Valu's customers, store associates, and internal partners by providing exceptional service and resolving inquiries, compliments, and complaints in a timely and professional manner.Key ResponsibilitiesMaintain a safe and respectful work environment, adhering to...

  • Bilingual Customer Service Representative

    2 months ago

    Markham, Ontario, Canada PET VALU Full time

    About the RoleThe Bilingual Customer Care Representative will play a vital role in supporting Pet Valu's customers, store associates, and internal partners by providing exceptional service and resolving inquiries, compliments, and complaints in a timely and professional manner.Key ResponsibilitiesMaintain a safe and respectful work environment, adhering to...

  • Customer Service Representative

    2 weeks ago

    Markham, Ontario, Canada Allergan Aesthetics Full time

    Job Title: Customer Service Representative - Bilingual SupportJob Summary:We are seeking a highly skilled Customer Service Representative to join our team at Allergan Aesthetics. As a bilingual customer service professional, you will be responsible for providing exceptional support to our customers in both English and French. Your primary focus will be on...

  • Bilingual Customer Service Representative

    1 month ago

    Markham, Ontario, Canada Randstad Full time

    Customer Service Representative OpportunityWe are seeking a highly motivated and customer-focused individual to join our team as a Bilingual Customer Service Representative. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients, resolving issues, and ensuring customer satisfaction.Key...

  • Bilingual Customer Service Representative

    1 month ago

    Markham, Ontario, Canada Randstad Full time

    Customer Service Representative OpportunityWe are seeking a highly motivated and customer-focused individual to join our team as a Bilingual Customer Service Representative. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients, resolving issues, and ensuring customer satisfaction.Key...

  • Bilingual Customer Service Supervisor,

    3 weeks ago

    Markham, Ontario, Canada Allergan Aesthetics Full time

    Empowering customer confidence through exceptional service and support, a Customer Service Supervisor leads a team in resolving customer inquiries, investigating order blocks, and creating innovative solutions. This role requires strong communication skills, analytical thinking, and a customer-centric approach. Reporting to the Head of Trade, Pricing &...

  • Bilingual Customer Service Supervisor,

    4 weeks ago

    Markham, Ontario, Canada Allergan Aesthetics Full time

    **Customer Service Supervisor** **Summary:** Supervise a team of Customer Service Representatives to provide exceptional customer experience and manage order requests, inquiries, and investigations. Allergan Esthétique, une société d'AbbVie, met au point, fabrique et commercialise une gamme de marques et de produits phares du domaine de l'esthétique, y...

  • Bilingual Customer Service Representative

    2 days ago

    Markham, Ontario, Canada Kelly Services, Inc. Full time

    Job Description: Our client in Markham, ON, a leader in the supplemental Insurance Industry, has partnered with Kelly Services to recruit for a dynamic Bilingual (French and English) Call Centre Representative to join their team on a permanent basis.About the Role:Provide exceptional customer service to internal and external customers regarding policy,...

  • Bilingual Customer Service Representative

    1 month ago

    Markham, Ontario, Canada Thermo Fisher Scientific Full time

    Job SummaryWe are seeking a highly skilled Bilingual Customer Service Representative to join our team at Thermo Fisher Scientific. As a key member of our customer service team, you will be responsible for delivering exceptional service to our internal and external clients, focusing on service repairs, parts management, and scientific instrumentation.Key...

  • Bilingual Customer Service Representative

    1 month ago

    Markham, Ontario, Canada Thermo Fisher Scientific Full time

    Job SummaryWe are seeking a highly skilled Bilingual Customer Service Representative to join our team at Thermo Fisher Scientific. As a key member of our customer service team, you will be responsible for delivering exceptional service to our internal and external clients, focusing on service repairs, parts management, and scientific instrumentation.Key...

  • Bilingual Customer Service Representative

    4 weeks ago

    Markham, Ontario, Canada PET VALU Full time

    About the RoleThe Bilingual Customer Care Representative will play a vital role in supporting Pet Valu's customers, store associates, and internal partners by providing exceptional service and support via multiple communication channels.Key ResponsibilitiesMaintain a safe and respectful environment, ensuring confidentiality and protecting the brand at all...

  • Bilingual Customer Service Representative

    1 month ago

    Markham, Ontario, Canada Thermo Fisher Scientific Full time

    Job SummaryWe are seeking a highly skilled Bilingual Customer Service Representative to join our team at Thermo Fisher Scientific. As a key member of our customer service team, you will be responsible for delivering exceptional service to our internal and external clients, focusing on service repairs, parts management, and scientific instrumentation.Key...

  • Bilingual Customer Service Representative

    1 month ago

    Markham, Ontario, Canada Thermo Fisher Scientific Full time

    Job SummaryWe are seeking a highly skilled Bilingual Customer Service Representative to join our team at Thermo Fisher Scientific. As a key member of our customer service team, you will be responsible for delivering exceptional service to our internal and external clients, focusing on service repairs, parts management, and scientific instrumentation.Key...

  • Customer Service Supervisor

    3 weeks ago

    Markham, Ontario, Canada Maple Supply Chain Management Inc Full time

    Job Title: Customer Service SupervisorJob Summary: We are seeking a highly skilled Customer Service Supervisor to join our team at Maple Supply Chain Management Inc. The successful candidate will be responsible for leading a team of customer service representatives, ensuring excellent customer service, and driving business growth.Key Responsibilities:Team...

  • Customer Service Supervisor

    4 weeks ago

    Markham, Ontario, Canada Maple Supply Chain Management Inc Full time

    Job Title: Customer Service Representative SupervisorWe are seeking a highly skilled Customer Service Representative Supervisor to join our team at Maple Supply Chain Management Inc.Key Responsibilities:Leadership: Establish work schedules and procedures, and ensure that team members are trained and equipped to perform their duties.Quality Control: Examine...

  • Customer Service Supervisor

    4 weeks ago

    Markham, Ontario, Canada Maple Supply Chain Management Inc Full time

    Job Title: Customer Service Representative SupervisorWe are seeking a highly skilled Customer Service Representative Supervisor to join our team at Maple Supply Chain Management Inc.Key Responsibilities:Leadership: Establish work schedules and procedures, and ensure that team members are trained and equipped to perform their duties.Quality Control: Examine...

  • Customer Service Supervisor

    2 months ago

    Markham, Ontario, Canada Maple Supply Chain Management Inc Full time

    Job Title: Customer Service Representative SupervisorWe are seeking a highly skilled Customer Service Representative Supervisor to join our team at Maple Supply Chain Management Inc.Key Responsibilities:Leadership: Establish work schedules and procedures, and ensure that team members are trained and equipped to perform their duties.Quality Control: Examine...

  • Customer Service Supervisor

    2 months ago

    Markham, Ontario, Canada Maple Supply Chain Management Inc Full time

    Job Title: Customer Service Representative SupervisorWe are seeking a highly skilled Customer Service Representative Supervisor to join our team at Maple Supply Chain Management Inc.Key Responsibilities:Leadership: Establish work schedules and procedures, and ensure that team members are trained and equipped to perform their duties.Quality Control: Examine...

  • Customer Service Supervisor

    4 weeks ago

    Markham, Ontario, Canada Maple Supply Chain Management Inc Full time

    Job Title: Customer Service Representative SupervisorWe are seeking a highly skilled Customer Service Representative Supervisor to join our team at Maple Supply Chain Management Inc.Key Responsibilities:Leadership: Establish work schedules and procedures, and ensure that team members are trained and equipped to perform their duties.Quality Control: Examine...