Medical Clinic Operations Director

1 week ago

Nepean, Ontario, Canada Appletree Medical Group Full time

Company Overview: Appletree Medical Group is a leading multi-specialty healthcare organization in Canada, founded in 1992. We provide world-class medical care to our patients through our network of modern medical facilities across Ontario.

Salary: The estimated annual salary for this role is $48,000, commensurate with education and experience. In addition to the base salary, you can expect comprehensive benefits, including health, dental, a health spending account, long-term disability, and life insurance.

Job Description:

Key Responsibilities:

  • Lead and oversee the operations of multiple clinics, ensuring smooth day-to-day management and high standards of performance.
  • Serve as the key point of contact for your clinics, participate in group interviews, and attend daily meetings with the Senior Vice President (SVP) of Operations.
  • Conduct regular inspections, identify training opportunities, train clinic team leaders/supervisors, and take the initiative to address gaps.
  • Act as a liaison between physicians, staff, and leadership, ensuring clear communication and resolving conflicts effectively.
  • Implement procedural updates and manage workforce operations, including reconciling unbilled visits.
  • Prepare and manage budgets for clinics, monitor expenses, and ensure cost-effective operations.
  • Track and analyze clinic performance metrics, including staff productivity, and revenue goals.
  • Address and resolve operational challenges or staff concerns promptly.

Requirements:

  • Post-secondary education (college or university) or equivalent work experience.
  • 2-3 years of management experience in a customer service-focused environment.
  • Must possess a valid driver's license and have access to a reliable vehicle to travel between clinic locations.
  • Ability to work across multiple clinic locations with flexible hours.

Additional Qualifications:

  • Exceptional verbal and written communication skills in English (additional languages are an asset).
  • Superior customer service and interpersonal abilities.
  • Strong computer proficiency and knowledge of basic IT solutions.
  • Proactive problem-solver with a solution-oriented mindset.
  • Reliable, punctual, and professional, with a positive attitude and enthusiasm for the role.

About Us: At Appletree Medical Group, we exist to professionalize and improve access to community healthcare in Canada. We provide comprehensive healthcare solutions when and where they are needed, using technology and efficient clinic workflows to optimize medical practices for physicians and create flexible and accessible healthcare experiences for our patients.

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