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Program Manager
2 months ago
Job Type: 1 Year Temporary Full-time excluded position (Monday to Friday) with flexibility for after-hour coverage.
Reports to: Director of Clinical Services
Purpose:
The Program Manager will be responsible for operating and improving our clinical programs, including leading and supervising staff. They will play a critical role in the development and achievement of the agency's goals and objectives, providing exceptional leadership to our clinical and front-line staff and ensuring that our programs and services are delivered within the framework of our vision, mission, goals, and expected outcomes.
Responsibilities:
- Develop and implement policies and procedures for the smooth running of the program areas.
- Manage the implementation and administration of Salus' clinical programs.
- Manage quality assurance to ensure that the program is meeting its goals and objectives outlined in the strategic plan.
- Ensure adherence to the agency vision, values, and mission, program/service/partnership goals, and outcomes, and specifically that front-line staff operate within the logic model.
- Ensure that Ottawa Salus works within its purview as a supportive housing service provider, in accordance with the Mental Health Act and the Residential Tenancies Act.
- Manage the recruitment and onboarding of staff and students on placement.
- Provide clinical supervision to staff, train, coach, and support staff to ensure they have the tools to deliver quality supportive housing programs/services that result in a high level of client/tenant satisfaction and housing stability.
- Approve and monitor leaves and provide back-up to staff working outside office hours.
- Develop and maintain relationships with community partners and represent Salus in its Supportive Housing Services role, including housing, emergency, and support service providers.
- Serve as the management representative and lead on committees.
Qualifications:
- Administrative experience, preferably in the non-profit sector.
- Five years' experience in supportive housing for vulnerable individuals, specifically adults living with serious mental illness and addictions, as well as individuals who are homeless and/or who have been in conflict with the law.
- Two years or more supervisory experience, preferably in the mental health field, in a unionized environment.
- Specialized training in strengths-based and client-centered practice, psychiatric and psychosocial rehabilitation, mental health recovery, concurrent disorders, and residential tenancies law.
- Experience working with family members of clients/tenants.
- Familiarity with resources used or needed by our clients/tenants.
- Valid driver's license and use of own vehicle with insurance is required.
Why work at Ottawa Salus?
Salus has a proven record of successfully supporting clients with serious and persistent mental health and substance use health issues to live their best possible life. Our staff are passionate about their work and supporting clients on their journey to recovery. They know they have an impact on their client's lives and consistently report that working here is a fulfilling experience.
We offer competitive earnings, generous health benefits and pension plan (HOOPP), compressed workweek, and a friendly team who creates a great work environment.
Ottawa Salus is an equal opportunity employer and values diversity in its workforce. We welcome applications from qualified candidates who require accommodation during the interview process.
