Project Solutions Specialist
3 weeks ago
We are seeking a highly motivated and organized Project Solutions Representative to join our team at Bureau Veritas Canada. As a key member of our Customer Experience department, you will play a vital role in maintaining and growing our market share with existing and new clients through exceptional customer support.
Key Responsibilities- Manage incoming communications via phone, email, and online chat, responding quickly and accurately to tickets or escalating accordingly.
- Create and update orders based on customer requirements and requests, including but not limited to, bottle orders and change order requests.
- Initiate analysis cancellations resulting from internal or external changes.
- Coordinate and communicate client and internal deadline changes with the lab operations team.
- Coordinate and communicate client toggle requests with the lab operations team.
- Investigate and respond to internal inquiries from other Bureau Veritas labs.
- Assist in resolving issues with client submissions (FLAGs).
- Be responsible for subcontract management, including offsite management and communication with other Bureau Veritas labs regarding their offsite submissions and inquiries.
- Review confirmation reports issued by subcontracting labs for accuracy and upload subcontracting reports to LIMS.
- Escalate issues when required and inform the appropriate parties.
- Effectively execute Project Solution Representative key performance indicators (KPIs).
- May act as a backup for functions performed by Project Submissions Support.
- Adhere to Bureau Veritas Code of Ethics Policy.
- Support and comply with all Bureau Veritas policies, Quality System, and Health & Safety program.
- Participate in department and health and safety meetings when requested.
- Maintain training records and relevant qualifications.
- Perform all other responsibilities as assigned.
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Digital Solutions Specialist
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Business Solutions Specialist
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Senior Electrical Design Specialist
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InEight Estimator
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Administrative Support Specialist
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