Project Solutions Specialist

3 weeks ago


Calgary, Alberta, Canada Bureau Veritas Group Full time
About the Role

We are seeking a highly motivated and organized Project Solutions Representative to join our team at Bureau Veritas Canada. As a key member of our Customer Experience department, you will play a vital role in maintaining and growing our market share with existing and new clients through exceptional customer support.

Key Responsibilities
  1. Manage incoming communications via phone, email, and online chat, responding quickly and accurately to tickets or escalating accordingly.
  2. Create and update orders based on customer requirements and requests, including but not limited to, bottle orders and change order requests.
  3. Initiate analysis cancellations resulting from internal or external changes.
  4. Coordinate and communicate client and internal deadline changes with the lab operations team.
  5. Coordinate and communicate client toggle requests with the lab operations team.
  6. Investigate and respond to internal inquiries from other Bureau Veritas labs.
  7. Assist in resolving issues with client submissions (FLAGs).
  8. Be responsible for subcontract management, including offsite management and communication with other Bureau Veritas labs regarding their offsite submissions and inquiries.
  9. Review confirmation reports issued by subcontracting labs for accuracy and upload subcontracting reports to LIMS.
  10. Escalate issues when required and inform the appropriate parties.
  11. Effectively execute Project Solution Representative key performance indicators (KPIs).
  12. May act as a backup for functions performed by Project Submissions Support.
  13. Adhere to Bureau Veritas Code of Ethics Policy.
  14. Support and comply with all Bureau Veritas policies, Quality System, and Health & Safety program.
  15. Participate in department and health and safety meetings when requested.
  16. Maintain training records and relevant qualifications.
  17. Perform all other responsibilities as assigned.

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