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Student Loans and Financial Aid Coordinator
2 months ago
At the University of Niagara Falls Canada, we are seeking a highly skilled and detail-oriented Student Loans and Awards Officer to join our Office of the Registrar team.
Job Summary
The Student Loans and Awards Officer will play a critical role in promoting and supporting the university's strategic plan by connecting undergraduate and graduate students with government aid, entrance awards, and scholarships. This position requires excellent organizational skills, the ability to interpret and apply university and government policies, and a demonstrated commitment to providing exceptional client service.
Key Responsibilities
- Design and implement programs and services to assist students in obtaining and managing their financial resources.
- Develop and maintain detailed action plans for aid and award programs, ensuring compliance with university and government regulations.
- Coordinate and administer aid and awards in partnership with multiple stakeholders and external agencies.
- Analyze and interpret university, ministry, and stakeholder policies to identify potential issues and develop solutions.
- Conduct analyses to determine the most appropriate and effective financial assistance options available to students.
- Develop customized strategies to help students overcome financial obstacles.
- Interview students to assess their financial needs and provide guidance on available resources.
- Adjudicate applications and determine students' eligibility for aid and awards based on mathematical need calculations, merit, and non-merit-based criteria.
- Monitor payments and overpayments, and determine student eligibility for government and university aid and awards.
- Provide confidential advice to students on course and program requirements, family and status changes, academic performance, and income.
- Respond to inquiries from students, faculty, and staff, and provide information on aid and award terms, eligibility requirements, and applications.
- Maintain accurate and complete records for all students who applied for or received aid and awards.
- Develop and produce reports and student information for the Registrar as requested.
Requirements
- Minimum two-year post-secondary credential in Business, International Business, International Relations, Office Administration, Information Technology, or a related discipline.
- Minimum three years' experience working in a Registrar department or similar role, with demonstrated knowledge of education systems and credential assessment.
- Excellent communication, organization, and analytical skills.
- Demonstrated self-starter with the ability to work with minimal supervision.
- Basic training in office practices, customer service, and communication.
- Proficient in Microsoft applications, with advanced Excel skills preferred.
- Experience using student information systems and related software is considered a strong asset.
What We Offer
The University of Niagara Falls Canada is committed to equity, diversity, and inclusivity within its community. We welcome applications from all qualified candidates, particularly those from underrepresented groups. We will accommodate the needs of applicants and the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA) throughout all stages of the selection process.
