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Bilingual Customer Experience Specialist
2 months ago
About Us:
Financeit is a leading point-of-sale financing provider serving top-tier home improvement and retail organizations in Canada.
We offer innovative financing solutions that help businesses close more sales by providing customers with affordable monthly payment options for their next big purchase.
Our company culture is built on collaboration, inclusivity, fairness, and respect, making us a great place to work for those who value these principles.
About the Role:
We are seeking a highly motivated and enthusiastic Bilingual Customer Success Representative to join our team. As a Customer Success Representative, you will be the primary point of contact for our Partners and Borrowers, providing top-notch customer service and support.
Key Responsibilities:
- Provide exceptional customer service by resolving inquiries and issues in a timely and professional manner.
- Respond to all customer inquiries promptly and maintain detailed records of customer interactions.
- Process and reconcile daily financial transactions related to loan payments and reversals.
- Meet strict service level agreements associated with payment processing and daily, weekly, and monthly reconciliations.
- Stay up-to-date on all aspects of Financeit's services and products.
- Identify opportunities to improve the overall customer experience and implement process improvements.
- Work closely with internal stakeholders to ensure seamless customer service and support.
Requirements:
- Proven track record in client relationship management and customer service.
- Excellent oral and written communication skills in English and French.
- Previous experience in payment processing and customer service would be an asset.
- Ability to multitask and meet deadlines in a fast-paced environment.
- Customer-centric and positive attitude with a focus on delivering exceptional results.
- Proficiency in MS Office and ability to learn new systems and processes quickly.
- Flexibility to work a variety of shifts, including evenings and weekends.
What We Offer:
- A dynamic and inclusive work environment with a collaborative team.
- Competitive pay and performance-based bonus structure.
- Comprehensive medical, dental, and vision coverage, as well as a Lifestyle Account.
- RRSP matching and parental leave top-up program.
- Opportunities for career growth and professional development.
Next Steps:
If you are a motivated and customer-focused individual who is passionate about delivering exceptional results, we encourage you to apply for this exciting opportunity.
