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Patient Registration Assistant
2 months ago
We are seeking a highly skilled and detail-oriented Patient Registration Assistant to join our team at Alexandra Hospital Ingersoll. As a Patient Registration Assistant, you will play a critical role in ensuring the smooth registration and discharge of patients, as well as scheduling appointments and maintaining accurate records.
Key Responsibilities- Register and discharge patients in accordance with hospital policies and procedures.
- Schedule outpatient clinics, diagnostic imaging, operating room, and endoscopy suite bookings in accordance with hospital policies and procedures.
- Maintain an accurate Central Patient Index and Admission, Discharges and Transfer System.
- Operate the hospital switchboard, paging systems, and other systems located in the Communication service area.
- Monitor hospital alarms and page all hospital codes (i.e. code Blue, cardiac arrest) in accordance to the emergency response code procedures.
- Reset Citrix passwords for team members.
- Sign out hospital keys, visitor badges and panic alarms to team members/visitors.
- Accept payments and issue receipts as needed.
- Accept donations for the foundation office.
- Complete Response Logs to all Codes, alarms, and drills.
- Accept payments and activate patient televisions.
- Notify the Funeral Homes for release of a body and ensuring completion of Death Reports.
- Log all articles, either lost or found.
- Complete Call-In Forms for maintenance.
- Submit reports on various platforms.
- Contact patients to remind of appointments and insure they are prepared properly for appointments.
- Educate and train new employees.
- Participate as a team member to support the shared expectations of the Information Services Team and adhere to all policies and procedures of the organization.
- Recommend process improvements initiatives and ensure that service area issues are communicated to the Coordinator of Registration in a timely manner.
- Assist other service areas of the hospital with Clerical support (i.e. Health Record, Diagnostic Imaging, Laboratory, and Diabetes Education Centre).
- Ensure Customer Service Standards are met.
- Provide courteous and helpful responses to patient and public inquiries.
- Perform duties in a manner that exemplifies and facilitates both quality and patient safety.
- Other duties as assigned.
- Ontario Secondary School Diploma (OSSD) or equivalent that is acceptable to the Hospital.
- Medical Office Administration Diploma or equivalent (inclusive of medical terminology and Microsoft office education) that is acceptable to the Hospital.
- Minimum one (1) year of recent experience in reception with telephone, switchboard and paging systems.
- Strong computer skills specifically in Microsoft Office, Outlook and Internet.
- Ability to type 40 wpm.
- Demonstrated verbal and written communication skills.
- Strong interpersonal communication skills and customer service experience.
- Strong organizational skills and ability to work in fast paced environment.
- Strong computer skills with Microsoft Office, Outlook, Internet.
- Demonstrated ability to attend work on a regular basis.
- Demonstrated ability to maintain privacy and confidentiality.
- Demonstrated initiative and self-direction with the ability to work with minimal supervision and contribute to a team.
- Demonstrated commitment to own professional development and continuing education.
- Demonstrated ability to attend work on a regular basis and be available to work all shifts.
- Collaborates with other team members.
- Is knowledgeable of the roles of other team members and recognizes their contributions.
- Salary as per the Non-Union Salary Schedule ($26.06 per hour to $30.44 per hour)
