Patient Registration Assistant

6 days ago


Ingersoll, Ontario, Canada Alexandra Hospital Ingersoll Full time

Job Summary: We are seeking a highly skilled and organized Patient Registration Assistant to join our team at Alexandra Hospital Ingersoll. The successful candidate will be responsible for registering, discharging patients, and scheduling appointments in the electronic patient record.

Key Responsibilities:

  • Registration and Scheduling: Register and discharge patient visits in accordance with hospital policies and procedures. Schedule outpatient clinics, diagnostic imaging, operating room, and endoscopy suite bookings in accordance with hospital policies and procedures.
  • Communication and Customer Service: Provide courteous and helpful responses to patient and public inquiries. Monitor hospital alarms and page all hospital codes (i.e. code Blue, cardiac arrest) in accordance to the emergency response code procedures.
  • Clerical Support: Assist other service areas of the hospital with clerical support (i.e. Health Record, Diagnostic Imaging, Laboratory, and Diabetes Education Centre). Maintain an accurate Central Patient Index and Admission, Discharges and Transfer System.
  • Technical Skills: Operate the hospital switchboard, paging systems, and other systems located in the Communication service area. Reset Citrix passwords for team members. Sign out hospital keys, visitor badges and panic alarms to team members/visitors.

Requirements:

  • Education: Ontario Secondary School Diploma (OSSD) or equivalent that is acceptable to the Hospital.
  • Experience: Minimum one (1) year of recent experience in reception with telephone, switchboard and paging systems.
  • Skills: Strong computer skills specifically in Microsoft Office, Outlook and Internet. Ability to type 40 wpm. Demonstrated verbal and written communication skills.

Working Conditions:

  • Availability: Must be available to work all shifts as required, which may include; weekends, statutory holidays, days, evenings and night shifts. Hours are subject to change based on operation needs of the hospital.
  • COVID-19 Vaccination: As a part of our commitment to the health and safety of our patients, staff and community from COVID-19, the Alexandra Hospital, Ingersoll and Tillsonburg District Memorial Hospital requires that all staff have received the required doses of COVID-19 vaccine approved by Health Canada.


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