Host, Clockwork Specialist
4 weeks ago
Job Summary:
We are seeking a skilled Host to join our team at Fairmont Royal York. As a Host, you will be the first point of contact for our guests, providing a warm and welcoming experience that sets the tone for their stay.
Key Responsibilities:
- Provide exceptional customer service, ensuring that every guest feels valued and cared for.
- Manage the host stand, ensuring it is always neat and clean.
- Have a thorough knowledge of the menu and beverage lists, as well as any special promotions.
- Efficiently track all covers in the dining room and have a general knowledge of the union agreement.
- Attend pre-shift, weekly, and monthly meetings to stay informed and communicate effectively with colleagues.
- Participate in health and safety procedures to reduce workplace accidents.
- Carry out miscellaneous duties as requested by your supervisor.
- Communicate effectively with servers regarding reservations, last-minute changes, and special requests.
- Offer guests coat check and retrieve coats when departing.
Requirements:
- Previous experience in a restaurant or food and beverage setting.
- Excellent interpersonal skills and a team player attitude.
- Ability to multitask and handle high volumes of guest requests.
- Excellent computer skills.
Physical Aspects of the Position:
- Constant standing and walking throughout the shift.
- Frequent lifting and carrying up to 30 lbs.
- Constant kneeling, pushing, pulling, and lifting.
- Frequent ascending or descending ladders, stairs, and ramps.
What We Offer:
- Employee benefit card offering discounted rates at Accor hotels worldwide.
- Learning programs through our Academies to sharpen your skills.
- Ability to make a difference through our Corporate Social Responsibility activities.
- Career development opportunities with national and international promotion possibilities.
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