Customer Service Representative
1 week ago
We are seeking a motivated and customer-oriented professional to join our dynamic team as a Customer Service Representative. This role plays a vital part in enhancing the customer experience by providing exceptional service, assisting with product inquiries, and contributing to the overall efficiency of our shop.
Responsibilities- Greet customers warmly and assist them with their shopping needs, ensuring a pleasant shopping experience.
- Provide knowledgeable information about products and services, including technology sales, to meet customer expectations.
- Maintain an organized and clean shop environment to ensure a high level of customer satisfaction.
- Manage time effectively to handle multiple tasks while prioritizing customer service, meeting deadlines, and achieving store goals.
- Address customer inquiries via phone with excellent phone etiquette, ensuring clear and professional communication.
- Collaborate with team members to achieve store objectives and maintain high standards of service, fostering a positive work environment.
- Strong phone etiquette skills, ability to communicate clearly and professionally, and strong problem-solving skills.
- Multilingual or bilingual capabilities are highly desirable for effective communication with diverse customers.
- Prior experience in manufacturing, preferably in the print industry, with knowledge of quality control processes.
- A positive attitude, strong work ethic, and willingness to learn are essential traits for success in this role.
- Availability to work Monday to Friday 8 am - 5 pm and flexible hours on Fridays.
We offer a competitive salary range of $18.00-$20.00 per hour, based on experience and qualifications.
The ideal candidate will have secondary school education and at least one year of experience in manufacturing or a related field, with a preference for those with experience in the print industry.
This is a full-time opportunity with flexible language requirements, primarily French not required. The work location is in-person, and we are looking for a motivated individual to join our dynamic team.
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