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Disability Benefits Coordinator
2 months ago
We are seeking a highly skilled Disability Benefits Coordinator to join our team at OTIP RAEO. As a key member of our Group Life and Disability Claims department, you will play a critical role in ensuring the smooth processing of disability and life waiver claims.
Key Responsibilities- Review and set up new disability and life waiver claims, verifying members' eligibility and ensuring all necessary documents are submitted and completed properly.
- Correspond with members, school boards, and union plan administrators to obtain outstanding information and resolve inquiries.
- Update claim systems with accurate financial information for the Disability Life reserve feed.
- Provide information and support to members, affiliates, and other stakeholders regarding claim status and benefits.
- Complete follow-up tasks on LTD matters, including contacting members and other parties via letter, email, or telephone.
- Manage the GL&DC telephone queue, handling inquiries from members regarding their long-term disability benefits and claim status.
- Maintain a comprehensive log and diary system to track follow-ups, claim status, and other important information.
- Review group policies and departmental manuals to ensure accurate application of contractual provisions and claims administration processes.
- Prepare and process responses to members, unions, and school board representatives in accordance with established standards.
- Initiate the new claim application process, coordinating, preparing, and distributing claims kits.
- Responsible for the Canada Pension Plan (CPP) disability application process.
- Ensure the confidentiality of LTD claim information to protect operations.
- Post-secondary diploma or degree or equivalent business experience.
- Two to three years' experience in group insurance and understanding of policy language and application.
- Intermediate knowledge of Microsoft Office Suite applications.
- Exceptional communication skills and the ability to deal effectively with all levels of internal and external stakeholders.
- Superior time management and organizational skills to manage competing priorities, including project management skills.
- The ability to communicate in French will be considered an asset.
We offer a competitive salary and benefits package, including a defined benefit pension plan, comprehensive mental wellness supports, and opportunities for professional development. Our team is committed to fostering a diverse, equitable, and inclusive work environment, and we welcome applications from all qualified individuals.
