Technical Solutions Consultant

7 days ago

Ottawa, Ontario, Canada Docebo Full time
Job Description

Job Title: Technical Solutions Consultant

Job Summary:

We are seeking a highly skilled Technical Solutions Consultant to join our team at Docebo. As a Technical Solutions Consultant, you will play a critical role in promoting technical advocacy and working closely with our Customer Success Managers (CSMs) to ensure our customers achieve their desired outcomes using our products.

Key Responsibilities:

  • Act as a post-sales technical SME for Customer Success Managers (CSMs), providing deep product knowledge and technical guidance.
  • Work closely with AM/CSMs to identify and implement product-based strategies for customer retention, product adoption, and account expansion.
  • Design and build customized technical solutions and integrations that align with customer goals, enhancing their overall product experience.
  • Foster strong relationships with customers through regular technical consultations, ensuring they leverage the full potential of our product.
  • Provide technical expertise to assist in completion of formal customer inquiries such as RFx/Security Questionnaires.

Requirements:

  • 6-8 years' experience in a technical post-sales or customer success role, ideally within the SaaS industry.
  • Strong technical background with expertise in product architecture, integration, APIs, and security.
  • Excellent communication and relationship-building skills, with the ability to interact effectively with a range of stakeholders, including technical teams and C-level executives.
  • Strong understanding of Relational Database Design and ability to create SQL queries to extract reporting data from a variety of sources.
  • Ability to analyze customer usage data and translate insights into actionable recommendations.
  • Knowledge of data privacy and security frameworks (ISO27001, SOC2/3 etc.).

About Docebo:

Docebo is a global company with offices in North America, EMEA, APAC, and more. We are committed to diversity and inclusion in our workforce and welcome applications from qualified candidates.

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