Senior Property Field Claims Specialist

4 weeks ago

London, Ontario, Canada Intact Financial Corporation Full time

At Intact Financial Corporation, we're looking for a skilled Field Claims Representative III to join our team in the London region. As a key member of our team, you'll be responsible for investigating complex commercial and personal lines property claims in a timely and respectful manner.

Key Responsibilities:

  • Investigate complex property claims through communication with customers, contractors, consultants, and other related parties.
  • Handle field tasks on behalf of telephone adjusters.
  • Provide exceptional customer service to external and internal customers, answering queries related to the claims process.
  • Document claim files by meeting with involved parties and obtaining reports and statements from customers, appraisers, third-party adjusters, claimants, witnesses, police, and other experts to determine coverage.
  • Analyze information gathered, interpret insurance policy wording, determine coverage, and assess damage.
  • Negotiate with customers, claimants, lawyers, and insurers to settle claims within established authority limits.
  • Maintain current knowledge of insurance products, appraisal, or investigation.

Requirements:

  • University degree or college diploma or equivalent business experience.
  • 5 to 7 years of experience handling personal and commercial property claims, with at least partly acquired experience directly in the field.
  • Demonstrate a passion for customer service with strong written and verbal communication skills.
  • Self-motivated and goal-oriented, capable of working in a fast-paced and changing environment.
  • Strong aptitude for technology with excellent computer skills.
  • Demonstrate strong problem-solving and troubleshooting skills.
  • Valid driver's license with a good driving record.
  • Ability to travel on short notice.

What We Offer:

  • A financial rewards program that recognizes your success.
  • An industry-leading Employee Share Purchase Plan, with a 50% match on net shares purchased.
  • An extensive flex pension and benefits package, with access to virtual healthcare.
  • Flexible work arrangements.
  • Possibility to purchase up to 5 extra days off per year.
  • An annual wellness account that promotes an active and healthy lifestyle.
  • Access to tools and resources to support physical and mental health, embracing change, and connecting with colleagues.
  • A dynamic workplace learning ecosystem, complete with learning journeys, interactive online content, and inspiring programs.
  • Inclusive employee-led networks to educate, inspire, amplify voices, build relationships, and provide development opportunities.
  • Inspiring leaders and colleagues who will lift you up and help you grow.
  • A Community Impact program, because what you care about is a part of what makes you different, and how you contribute to your community should be just as unique.

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