Collision Center Manager

2 weeks ago

Mississauga, Ontario, Canada Assured Automotive Full time

Job Title: Collision Center Manager

Job Summary:

We are seeking a highly skilled and experienced Collision Center Manager to lead our team at Assured Automotive. As a key member of our management team, you will be responsible for providing exceptional customer service, leading and maintaining the day-to-day operations of the store, and ensuring compliance with established policies and procedures.

Key Responsibilities:

* Ensure consistent execution of our WOW (Wow Operating Way) plan to deliver exceptional customer experiences
* Prepare and manage the annual and monthly operating budget of the collision center
* Forecast, target, and track monthly sales, profit, and expense objectives
* Deliver formal annual performance reviews and informal monthly performance reviews
* Monitor and maintain all A/P and A/R relating to the collision center
* Maintain a clean and organized repair facility at all times
* Monitor all maintenance required for all shop equipment, including the paint booth
* Provide training for all staff as necessary
* Ensure all staff wear proper safety gear and adhere to dress code
* Open and close the facility daily as per established procedures
* Conduct or coordinate daily production meetings/walks to confirm through-put and delivery dates
* Manage all estimates to ensure labor mix is within established standards. Manage store capacity.

Requirements:

* Post-Secondary Education or equivalent
* Proven leadership experience in a collision repair environment or similar role

Preferred Skills:

* Attention to detail and a high degree of accuracy
* Ability to consistently demonstrate a successful client experience
* Communicate clearly both verbally and in writing
* Ability to motivate others utilizing effective coaching tools and management skills

Note: This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

The physical demands of your job must be met to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the job.

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