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Operational Excellence Manager

1 month ago

Toronto, Ontario, Canada Scotiabank Full time
Job Summary

The Senior Manager, Operational Effectiveness will be responsible for optimizing the overall efficiency of Global HR Services across all functional areas. This role will identify and implement process improvements that enhance employee experience and generate operational efficiencies and profitability.

Key Responsibilities
  • Provide process management support with a focus on optimizing the overall efficiency of Global HR Services.
  • Identify and implement process improvements that enhance employee experience and generate operational efficiencies and profitability.
  • Use experience and direct client feedback to improve the quality of key processes that impact our employees.
  • Implement and sustain high complexity operational excellence strategies and plans.
  • Analyze the success of implemented strategies as well as current organizational processes.
  • Contribute to the overall success of Global HR Services by ensuring specific individual goals, plans, and initiatives are executed and delivered in support of the team's business strategies and objectives.
  • Ensure all activities are conducted in compliance with governing regulations, internal policies, and procedures.

Requirements
  • Post-secondary degree in Business, Operations, Science, or Engineering.
  • Business acumen, information technology domain knowledge, and expertise in operational excellence.
  • Lean and six sigma disciplines demonstrated through holding a formal designation (Lean Six Sigma Black Belt or Six Sigma Black Belt) is an asset.
  • 3-5 years of leading operational excellence and/or continuous improvement initiatives.
  • Structured thinking when solving problems and organizing work.
  • Ability to analyze data and situations fully and accurately to guide and reach productive decisions.
  • Confidence in communicating complex information in a meaningful and impactful way.
  • Demonstrated proficiency and passion for lean methodology, tools, and business process improvement.
  • Demonstrated proficiency in leading change through others to achieve operational excellence.
  • Excellent written and verbal skills.
  • Able to explain digital concepts and technologies to non-technical leaders and convey 'business' concepts to technical staff.
  • Strong interpersonal skills, including superior listening and probing skills.
  • Ability to motivate and lead change.
  • Proven ability to exercise good judgment, initiative, and maintain confidentiality.
  • Strong knowledge and experience applying problem-solving tools.
  • Strong scientific and analytical understanding of processes and quality systems.
  • Competence in systematically solving problems using appropriate process improvement methodologies.
  • Excellent math abilities and working knowledge of data analysis/statistical methods.
  • Sound judgment to evaluate and analyze information, and effectively resolve issues.
  • Familiarity with related software programs (such as Microsoft Project, Minitab, Visio, BlueWorks, Flowchart software, Enterprise Resource Planning).
  • Fluency in Spanish – written and speaking would be an asset.

What's in it for you?
  • The opportunity to join a forward-thinking and collaborative team, surrounded by innovative thinkers.
  • A rewarding career path with diverse opportunities for professional development.
  • Internal training to support your growth and enhance your skills.
  • An inclusive working environment that encourages creativity, curiosity, and celebrates success.