Operational Excellence Director

7 days ago

Toronto, Ontario, Canada Oliver & Bonacini Full time

Job Summary

We are seeking an experienced Operational Excellence Director to lead our team in delivering exceptional customer experiences. As a key member of our management team, you will be responsible for overseeing the day-to-day operations of our business, including logistics, staffing, cost controls, training, and budgeting.

About Us

Oliver & Bonacini Hospitality is a leading provider of catering services, with a reputation for excellence and attention to detail. We pride ourselves on our ability to deliver customized solutions that meet the unique needs of each client.

About the Role

The Operational Excellence Director will be responsible for leading a team of Assistant Managers, Logistics Managers, Key Employees, Event Servers, and Offsite Catering Drivers. This role requires strong leadership and communication skills, as well as the ability to manage multiple priorities and deadlines.

Main Responsibilities

  • Communicate the company vision to all team members and lead by example, reinforcing the company values daily and inspiring the team with an exciting vision for the future.
  • Regularly monitor and achieve key performance indicators (KPIs) related to technical service and details.
  • BUILD AND MAINTAIN RELATIONSHIPS WITH GUESTS, TEAM MEMBERS, AND SENIOR MANAGEMENT ALIKE.
  • FOLLOW BAR, BEVERAGE, AND WINE CONTROL PROCEDURES EXACTLY.
  • Show leadership in creating a culture that revolves around the experience and enjoyment of food and wine.
  • Demonstrate high personal integrity, business ethics, and take every opportunity to promote the business.
  • Conduct recruitment and selection, training and development initiatives, performance management, and employee coaching.
  • Use conflict resolution and problem-solving skills.
  • Assist with tracking sales, invoicing, and managing inventory.
  • Conduct weekly management meetings to review financial performance, service standards, staff performances, and other business as required.
  • Conduct briefings with event service staff prior to each function.
  • Approve scheduling of event staff to properly service events/functions.
  • Ensure accuracy and timeliness of payroll records.
  • Strive for maximum efficiency and continual improvement of staff productivity.
  • Participate on Health & Safety Committee, ensuring that the Occupational Health & Safety Act and WSIB procedures are being followed.
  • Ensure catering facility is well maintained, repaired, and spotless at all times.
  • Build relationships with vendors, suppliers, and key contacts at catering partner venues.
  • Additional duties as assigned or required.

ONSITE EXPECTATIONS

  • Client greeting and pre-event walk-through.
  • Review timeline and key moments of event with client.
  • Lead onsite Event Manager and Server team for setup, execution, and tear down of the event.
  • Connect with staffing agency lead when applicable to ensure expectations are being met.
  • Work directly with Culinary team and communicate last-minute details, have pre-event meeting confirm timing and plan for the event.
  • Expose all food from kitchen during event.
  • Ensure set up is per floor plan and client changes.
  • Liaise and grow relationships with catering partner venue managers and key partner contacts.

Qualifications

  • Post-secondary diploma/degree in Business or Hospitality.
  • Minimum 5 years' experience managing a variety of events (inclusive of small, large, and high-profile functions).
  • WSET Intermediate Wine Certificate or comparable.
  • Must possess superior verbal and written communication skills.
  • Strong organizational skills with the ability to manage a large and variable workload, ensuring timely and accurate completion of assigned work.
  • Proficiency in all Microsoft Office applications including Word, Excel, PowerPoint, and Outlook.
  • Strong business acumen.
  • Team player.

Salary Estimate

$85,000 - $110,000 per year, depending on experience.

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