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Operations Strategy and Transformation Director

2 months ago

Toronto, Ontario, Canada Sun Life Full time
About the Role

Sun Life Canada is seeking a seasoned leader to drive the company's operations transformation strategy and deliver an industry-leading client service experience. As the Vice President, Operations Strategy, Transformation and Business Enablement, you will be responsible for leading the company's operations transformation efforts, modernizing the service platform, and optimizing business processes.

Key Responsibilities
  • Lead Operations Transformation: Develop and execute a strategic vision to modernize and optimize Sun Life's operations and client service delivery through digital transformation and innovation.
  • Drive Strategic Initiatives: Lead strategic initiatives and provide thought leadership on emerging technologies and industry trends to inform Sun Life's digital roadmap and transformation efforts.
  • Optimize Business Processes: Optimize business processes, implement continuous improvement practices, and ensure operations have the right financial and risk controls to support business objectives.
  • Build Strong Partnerships: Build strong partnerships with business leaders, Client Experience Office (CXO) and Digital Business & Technology Solutions (DBTS) partners to act as a trusted advisor, educate on digital solutions, and help integrate technology into business strategies and processes.
  • Manage Resources: Manage resources, budgets, and capabilities across teams to support Sun Life Operations transformation initiatives.
  • Foster a Culture of Innovation: Foster a culture of innovation, learning, and development within operations to build the skills and agility needed for future success.
  • Remove Barriers to Transformation: Remove barriers to transformation and ensure accountability and alignment across the organization.
  • Execute on Strategic Initiatives: Execute on the implementation of strategic initiatives by delivering on goals and objectives as defined by the Operations Strategic Plan.
Requirements
  • 10+ Years of Experience: 10+ years in senior leadership roles managing large, complex operations.
  • Proven Track Record: Proven track record of driving large operational transformation and process optimization.
  • Strong Strategic Thinking: Strong strategic thinking, communication, and relationship building skills.
  • Financial Services Industry Knowledge: Financial services industry knowledge an asset.