IT Support Specialist

2 days ago


Golden Horseshoe, Canada GenieAll Corporation Full time

Job Summary: We are seeking a skilled IT Support Specialist to join our team at GenieAll Corporation.

Key Responsibilities:

  1. Monitor and analyze computer systems and networks to identify performance issues.
  2. Provide technical assistance and training to users experiencing difficulties with computer systems.
  3. Research and implement solutions using user guides, technical manuals, and other documents.
  4. Manage incidents and maintain a problems and solutions log for use by other technical support analysts.
  5. Collaborate with the team to redesign applications and software.
  6. Provide business systems, network, and Internet support to users.
  7. Perform Web-server backup and recovery operations.

Requirements:

  1. Tight deadlines and attention to detail are essential.
  2. Strong analytical and problem-solving skills are required.
  3. The ideal candidate will be a team player with excellent judgment and organizational skills.


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