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Front Desk Representative

1 month ago

Pickering, Ontario, Canada CB Canada Full time
Job Title: Front Desk Agent

Pickering Casino Resort is seeking a Part-time Front Desk Agent to join our team.

Job Summary:

Under the general direction of the Front Office Manager, the Front Desk Agent is responsible for providing efficient and courteous service to each guest and operating according to the policies, procedures, quality standards, and services established by the management team for the satisfaction of internal and external guests.

Key Responsibilities:
  • Check-in and check-out guests, ensuring effective procedures are followed for individual and group/tour activities.
  • Address telephone and in-person inquiries, providing accurate and timely information to guests.
  • Inform and follow up with necessary departments to ensure that all requests for cots, cribs, packages, etc. are delivered to guests' rooms and deliver items to guests as needed.
  • Maintain room security by providing effective key control and confidentiality.
  • Record requests for special accommodations, suites, and/or in-house packages, checking daily for out-of-order rooms, VIP rooms, and special accommodations requests, and ensuring all pre-registrations are done correctly.
  • Follow shift checklists to ensure all duties are completed in a timely manner.
  • Maintain proper balance and knowledge of daily transactions and float responsibilities.
  • Assist with cleaning duties to maintain a clean and well-ordered work area in line with hotel policy.
  • Achieve guest satisfaction by responding to and anticipating guests' needs, ensuring all comments and complaints are acted upon in accordance with hotel and company policy.
  • Maintain and balance sales from the in-lobby kiosk for guests.
  • Maintain the guest business centre area, including stocking paper and assisting guests with computer inquiries.
Requirements:
  • Education and Qualification Requirements:
  • Minimum 1-year experience in full-service hotel, preferred.
  • Basic computer skills: Microsoft Word, Excel, Internet.
  • Knowledge of area and surrounding attractions.
  • Working knowledge of reservations system to perform booking reservations, dupe checks, non-guaranteed cancellations, claimed reservations, setting the house statistics, etc.
  • Previous cash handling experience required.
  • Excellent verbal communication skills.
What We Offer:

Pickering Casino Resort offers a dynamic and inclusive work environment, opportunities for professional growth, and a competitive compensation package.

Great Canadian Gaming Corporation is committed to diversity, equity, and inclusion and welcomes all qualified applicants to apply to join our team of unique contributors.

We accommodate people with disabilities throughout the recruitment and selection process and applicants are encouraged to advise Human Resources in advance if an accommodation is required.