Hotel Front Desk Associate

4 weeks ago


Moncton, New Brunswick, Canada Hotel Moncton Full time
Job Title: Hotel Front Desk Clerk

We are seeking a highly organized and detail-oriented Hotel Front Desk Clerk to join our team at Hotel Moncton. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our guests, ensuring a smooth and enjoyable stay.

Key Responsibilities:
  • Register arriving guests and assign rooms in a timely and efficient manner.
  • Resolve guest complaints and issues in a professional and courteous manner.
  • Process group arrivals and departures, including taking, canceling, and changing room reservations.
  • Provide guests with information on hotel facilities and services, as well as recommendations for local attractions and activities.
  • Process guest departures, calculate charges, and receive payments in a prompt and accurate manner.
  • Maintain an inventory of vacancies, reservations, and room assignments to ensure seamless operations.
  • Follow emergency and safety procedures to ensure the well-being of our guests and staff.
  • Answer telephone calls and relay messages to guests and staff in a professional and courteous manner.
  • Assist guests with special needs and provide exceptional customer service to ensure a positive experience.
  • Contact guests to deliver requested wake-up calls and provide general information about hotel services and amenities.
Requirements:
  • High school diploma or equivalent required.
  • Ability to work in a fast-paced environment and multitask with ease.
  • Excellent communication and interpersonal skills, with the ability to work effectively with guests and staff.
  • Ability to maintain confidentiality and handle sensitive information with discretion.
  • Flexibility to work a variety of shifts, including evenings, weekends, and holidays.
What We Offer:
  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.
  • A chance to work with a talented and dedicated team.

We are an equal opportunities employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.



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