Hotel Front Desk Associate

4 weeks ago

Moncton, New Brunswick, Canada Hotel Moncton Full time
Job Summary

We are seeking a highly organized and detail-oriented Hotel Front Desk Clerk to join our team at Hotel Moncton. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our guests, handling room reservations, and ensuring a smooth check-in and check-out process.

Responsibilities
  • Register arriving guests and assign rooms in a timely and efficient manner.
  • Resolve guest complaints and issues in a professional and courteous manner.
  • Process group arrivals and departures, including handling room reservations and cancellations.
  • Provide guests with information on hotel facilities and services, as well as recommendations for local attractions and activities.
  • Process guest departures, calculate charges, and receive payments in a prompt and accurate manner.
  • Balance cash and complete balance sheets, cash reports, and related forms.
  • Maintain an inventory of vacancies, reservations, and room assignments.
  • Follow emergency and safety procedures, including responding to guest emergencies and maintaining a safe and secure environment.
  • Answer telephones and relay messages to guests and staff.
  • Assist guests with special needs, including providing wheelchair accessibility and other accommodations.
  • Contact guests to deliver wake-up calls and other messages.
Requirements
  • Secondary (high) school graduation certificate.
  • Will train.
  • Ability to work in a fast-paced environment and multitask with ease.
  • Excellent communication and interpersonal skills.
  • Ability to work independently and as part of a team.
  • Flexibility to work a variety of shifts, including evenings and weekends.
Work Environment

Hotel Moncton is a dynamic and fast-paced environment that requires a high level of energy and enthusiasm. As a Hotel Front Desk Clerk, you will be working in a team environment with a focus on providing exceptional customer service to our guests.

Language

English is the primary language spoken in our hotel, and we require all staff members to be fluent in English.

Hours of Work

30 to 40 hours per week, with flexibility to work a variety of shifts.

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