Customer Service Representative and Administrative Support Specialist
3 weeks ago
About the Role:
We are seeking a highly skilled Customer Service Representative and Administrative Support to join our team at Innovative Surface Solutions. As a key member of our Sales Order Desk, you will be responsible for managing all Sales Order Desk functions, as well as providing administrative support to our team.
Key Responsibilities:
- Process orders in a timely manner, verifying pricing, billing, shipping addresses, credit status, and payment methods.
- Communicate with customers regarding account holds, delivery, ETA, back orders, and other related issues.
- Track open purchase orders and coordinate with Territory Managers when they are depleted.
- Work to maximize orders through up-selling on volume or value products where possible.
- Coordinate on-boarding of new customers and required documentation.
- Collaborate with the Credit Department on customer issues, such as order release from exceptions, billing inquiries, and special requests.
- Back up all orders digitally and process credit card payments.
- Participate in cross-training within the Admin Department and perform other administrative tasks as required.
- Assist with month-end tasks related to the Order Desk and support the Operations Department in managing vendors and creating purchase orders.
Requirements:
- Minimum 2 years of experience in an administrative or customer service role.
- Diploma or post-secondary education in a related field.
- Previous experience working in sales, preferably in customer service or sales marketing.
- Strong MS Office skills, with advanced knowledge of Excel, Word, and Outlook, and a solid calendar management experience.
- Excellent written and verbal communication skills.
- Knowledge of office management systems and procedures.
- CRM knowledge is an asset.
- Accounting experience is an asset.
About Us:
Innovative Surface Solutions specializes in effective, environmentally safer solutions for road safety and maintenance, industrial applications, and agriculture. We offer a competitive salary, benefits package, and the chance to be part of a strong team environment in a growing company.
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