Customer Service Representative and Administrative Support Specialist

3 weeks ago


Ajax, Ontario, Canada Innovative Surface Solutions Full time

About the Role:

We are seeking a highly skilled Customer Service Representative and Administrative Support to join our team at Innovative Surface Solutions. As a key member of our Sales Order Desk, you will be responsible for managing all Sales Order Desk functions, as well as providing administrative support to our team.

Key Responsibilities:

  • Process orders in a timely manner, verifying pricing, billing, shipping addresses, credit status, and payment methods.
  • Communicate with customers regarding account holds, delivery, ETA, back orders, and other related issues.
  • Track open purchase orders and coordinate with Territory Managers when they are depleted.
  • Work to maximize orders through up-selling on volume or value products where possible.
  • Coordinate on-boarding of new customers and required documentation.
  • Collaborate with the Credit Department on customer issues, such as order release from exceptions, billing inquiries, and special requests.
  • Back up all orders digitally and process credit card payments.
  • Participate in cross-training within the Admin Department and perform other administrative tasks as required.
  • Assist with month-end tasks related to the Order Desk and support the Operations Department in managing vendors and creating purchase orders.

Requirements:

  • Minimum 2 years of experience in an administrative or customer service role.
  • Diploma or post-secondary education in a related field.
  • Previous experience working in sales, preferably in customer service or sales marketing.
  • Strong MS Office skills, with advanced knowledge of Excel, Word, and Outlook, and a solid calendar management experience.
  • Excellent written and verbal communication skills.
  • Knowledge of office management systems and procedures.
  • CRM knowledge is an asset.
  • Accounting experience is an asset.

About Us:

Innovative Surface Solutions specializes in effective, environmentally safer solutions for road safety and maintenance, industrial applications, and agriculture. We offer a competitive salary, benefits package, and the chance to be part of a strong team environment in a growing company.



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