Sales Operations Manager

1 month ago

Toronto, Ontario, Canada Ignition Full time
Sales Operations Manager Job Description

The Sales Operations Manager is a critical role within our Revenue Operations team, reporting to the Director of Revenue Operations. This position is responsible for scaling revenue growth and is ideal for someone looking to join a growing SaaS company as we continue to scale.

This is a multi-dimensional role, encompassing the full spectrum of Sales Operations. The successful candidate will manage day-to-day operations while working strategically to align with Ignition's growth plans.

The Sales Operations Manager will collaborate with global Sales leaders to identify, prioritize, and lead key processes, projects, and initiatives that drive Ignition's new customer acquisition efforts. This role requires a strategic thinker with proven tactical Sales Operations experience, along with demonstrated influence and advisory skills.

Key Responsibilities:

  • Trusted Partner: Serve as a trusted partner and advisor to the Sales Leadership Team by thoroughly understanding the global sales business and operational needs.
  • Global Initiatives: Identify, manage, and lead the execution of high-priority initiatives that drive significant impact and revenue growth for our global Sales teams.
  • Sales Process Optimization: Lead the design, implementation, and ongoing management of scalable sales processes and workflows that enhance the efficiency and effectiveness of the Sales Team.
  • Data Management and Reporting: Oversee the management of sales data, ensuring accuracy and accessibility. Develop, own, and maintain dashboards and reports to provide insights into all aspects of performance.
  • Performance Analysis: Analyze sales metrics and provide actionable, data-driven insights to improve performance and drive new customer acquisition.
  • Sales Tool Management: Own the current Sales Tech Stack and implement new sales tools that provide efficiency and effectiveness for Ignition's sales motion.
  • Forecasting and Planning: Assist in the sales forecasting process, working with sales leadership to develop accurate and achievable sales plans.
  • Sales Enablement: Partner with Sales Leadership to identify training needs, assist in developing materials, and ensure the sales team is equipped with the tools and knowledge to succeed.

Qualifications:

  • Extensive experience working in a Sales Operations role within a B2B sales organization, preferably Software, SaaS, or Technology.
  • Demonstrated experience and understanding of modern sales automation tools and CRMs, specifically HubSpot.
  • Strong analytical skills with the ability to interpret data and provide actionable insights.
  • Project Management: Proven project management and coordination skills, with the ability to explain complex processes simply.
  • Communication Skills & Influence: Excellent verbal and written communication skills, with the ability to influence stakeholders at all levels of the organization.
  • Business & Strategic Thinking: Ability to think strategically and develop long-term plans that align with company objectives and growth plans.

Why Join Us:

Ignition is a global SaaS scale-up company that fosters a collaborative, open, and transparent culture. We offer a range of benefits, including employee stock options, 20 days of accrued annual leave, health, dental, and vision benefits, and an annual education allowance reimbursement.

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