Senior Business Intelligence Analyst

6 days ago


Thornhill, Ontario, Canada Partners in Credit Inc Full time $19
Job Title: Senior Business Intelligence Analyst - Quality Assurance

We are seeking a highly skilled and experienced Senior Business Intelligence Analyst to join our team at Partners in Credit Inc. As a key member of our organization, you will play a vital role in ensuring the highest quality service delivery to our clients.

About the Role:

The successful candidate will be responsible for monitoring and analyzing call quality audits to identify areas for improvement. This will involve working closely with the operations team to implement changes and track progress. You will also be responsible for communicating findings to stakeholders and developing comprehensive reports to inform business decisions.

In addition to your analytical skills, you will have excellent written and verbal communication skills, allowing you to effectively collaborate with cross-functional teams. Your experience with Microsoft Word and Excel is essential for creating high-quality reports and presenting data insights to stakeholders.

Key Responsibilities:
  • Monitor and analyze call quality audits to identify areas for improvement
  • Work closely with the operations team to implement changes and track progress
  • Communicate findings to stakeholders through clear and concise reports
  • Develop and maintain comprehensive reports to inform business decisions
Requirements:

To be successful in this role, you will need:

  • Excellent written and verbal communication skills
  • Strong analytical skills with ability to interpret complex data
  • Experience with Microsoft Word and Excel
  • Able to work independently and as part of a team
What We Offer:

We offer a competitive salary of $18.50 per hour, paid weekly. You will also receive benefits including dental care, on-site parking, and vision care. As a valued member of our team, you will have access to company events and be part of a dynamic and supportive work environment.

We are an equal opportunities employer and welcome applications from diverse candidates. If you are a motivated and experienced professional looking for a new challenge, we encourage you to apply for this exciting opportunity.



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